Guest Relations Managers at Bradfield Consulting Limited - UPDATED

Posted on Mon 26th Sep, 2016 - hotnigerianjobs.com --- (0 comments)

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:

Job Title: Guest Relations Manager

Location: Abuja

Job Descriptions

You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities

Ensure and provide flawless, upscale, professional and high-class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

Skills and Competencies

Good communication skills both written and verbal, with the ability to complete relevant paperwork.
Planning and organizational skills
Previous supervisory experience

Education and Experience

BS degree in Hospitality Management, Business Administration or related field
At least 5 - 7 years’ experience in the hospitality industry
Proven working experience as guest relations manager
Working experience in hospitality
Adequate knowledge of personalized services principles and processes
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Familiarity with industry’s latest trends
Hands on experience with guest relationship management software

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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