Dealer/ Customer Liaison Officer at Stanbic IBTC Bank

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful graduates to help us fulfil our business objectives and build customer loyalty.

We are recruiting for the position of:

Job Title: Dealer/ Customer Liaison Officer

Job Description
Main Purpose of the Job

• To liaise with the Dealers on various issues with the view of reducing TAT on VAF transactions.
• To liaise with the customer on various issues with the view of reducing the TAT on VAF transaction.
• To liaise with Relationship Managers on various issues with the view of reducing the TAT on VAF transaction.
• Perform administrative functions needed to drive and coordinate VAF budget.
• Attend to customer and dealer’s enquiries on all VAF businesses.

Nature of the Job

• Assists VAF RM in general VAF administration functions – Asset Registration, Lease agreement execution, insurance and other drawdown documentations collation.
• Obtain and collate all relevant supporting documents for draw-down.
• Developing and managing meaningful relationship with key sale staff / RM within personal & Business Banking , dealers and customers.

Required Skills and Qualifications
Planning

• Planning is a routine function generally on a daily, weekly & monthly basis with regular activity cycles. 

Decision making

• Able to take the initiative with limit of authority
• Consider all the facts, options and outcomes prior to making decision
• Sound application of experience, discretion and judgment are required
• Able to follow laid down regulations, policies and procedures as well as operate within VAF & Credit risk parameters at all time

Knowledge

• First degree in any related field  
• Basic knowledge of Asset Finance.
• Experience in relationship management
• Good knowledge of financial statements and credit risk analysis.

Required Competencies
Personal Competencies

• Good Verbal & written communication skill.
• Being proactive.
• Problem solving style.
• Acts with integrity.
• Shows resilience.
• Guards against arrogance.
• Good team player.
• Results-oriented, adheres to turn-around times.
• Methodical and accurate.
• Ability to convey factual information clearly.

Experience

• 1 – 2 years banking experience, with exposure to relationship management.

Application Closing Date
14th February, 2013

Method of Application
Qualified and Interested Candidates Should
Click Here To Apply Online