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Customer Care & Telemarketing Officers at Best Mobile Limited

Posted on Mon 24th Oct, 2016 - hotnigerianjobs.com --- (0 comments)


Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile! We offer the latest and best quality products in mobile devices and technology from the leading manufacturers in the world - Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.

We are recruiting to fill the position below:

Job Title: Customer Care & Telemarketing Officer

Location:
Lagos

Job Summary
  • Serve customers by providing product and service information; resolving product and service problems.
Key Responsibilities
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Promise prompt feedback to customers on service delivery promise.
  • Follow-up on customers who promised to make purchases to ensure that the actual purchases actually happen.
  • Make & receive a minimum of 60 calls in a day.
  • Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues and hence send daily call log to the Sales & Marketing Manager copying the MD.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
Knowledge/Skills/Ability:
  • Excellent communication skills - Verbal & Written.
  • Time Management skills.
  • Strong customer orientation.
  • Strong telephone etiquette.
  • Problem solving skills.
  • Multitasking skills.
  • Sound product knowledge.
Requirements
Education & Experience:
  • Bachelor's degree in any relevant discipline.
  • Minimum 3 years working experience in a customer service position preferably in the telecom industry
  • Proficiency in MS Office applications.
Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, analyze, and interpret the most complex documents.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

  

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