Microsoft Graduate IT Technical Support Internship Programme 2016 - Interns4Afrika

Microsoft is the worldwide leader in software, services, devices and solutions, founded in 1975. As a leader in platform and productivity for the mobile-first, cloud-first world, we believe in what people make possible. Our mission is to empower every person and every organization on the planet to achieve more.

We seek applications from qualified candidate for the position below:

Job Title: IT Technical Support Internship Program

Location: Nigeria
Contract type: Temporary
Job type: Full Time

Job Summary

• World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career.
• The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.

A technical intern should have:

• Problem Solving
• LAN Knowledge
• Help Desk Experience
• Verbal Communication
• Operating Systems
• Phone Skills
• Customer Service
• Quality Focus
• PC Proficiency
• System Administration

Responsibilities

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Job Requirements
Required education:

• Bachelor's degree

Required relevant work experience:

• One (1) month

Required skills:

• Windows
• Customer support, CRM systems
• C, C# or C++
• Phone support
• Product knowledge
• Verbal communication
• Patience
• Problem solving
• IT support
• Troubleshooting

Required languages:

• English (Spoken: fluent / Written: fluent)

Job Start Date
Tuesday, 15th November, 2016.

Job End Date
Wednesday, 31st May, 2017.

Application Closing Date
14th November, 2016.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• If you have already applied and wanted to change some information, please send an update to: y4Afrika@microsoft.com We won’t accept any new application through e-mail.
• Stipend will be offered by hosting partner per the country requirements.