ICT Officers at Catholic Relief Services (CRS)

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 100 countries. CRS programs assist persons on the basis of need, regardless of creed, ethnicity, or nationality. As CRS works through local church and non-church partners to implement its programs, strengthening and building the capacity of partner organizations is fundamental to the work of CRS. CRS re-established presence in Nigeria in 2000 and currently focuses on health, vulnerable children, agriculture, extractives and governance, and peace building programming.

We are recruiting to fill the vacant position below:

Job Title: ICT Officer

Location: Abuja
Department: Global Fund (GF)
Reports to:  Operations Manager
Band: C-1
Slot: 3

Primary Function

• This position is meant to assist in the day to day running of the CRS GFoffices.This position is a very critical position in the Country Program and will be responsible for proactively anticipating and supporting the IT needs of the GF unit and implementing strategic action plans to respond to such needs. The ICT Officer will also be the primary point person to ensure that the IT needs of staff are met in a very timely manner
• The ICT Officer is responsible for the smooth operation of the LAN /computer network. This is meant to be accomplished through knowledge, skill, planning, detective work (in regard to network security), and sometimes diplomacy.
• S/he will assist with computer maintenance, install equipment, perform preventive maintenance, and the troubleshooting of variety of hardware and software installations.
• S/he will provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operation and use of CRS information sharing, communication, and collaboration technologies, and by providing technical support to CRS staff and partners on overall ICT systems. Responsible for deployment, maintenance, security, data protection, and troubleshooting of technology and systems for assigned office(s).
• S/he will stay abreast of ICT developments in the international and local market, provide recommendations based on opportunities to improve the efficiency and impact of CRS programming, operations, and overall performance.
• Other key responsibilities of the IT Officer are the provision of consultancy and guidance on integrating ICT for development solutions in program implementation and provision of technical assistance on ICT-related issues to partners.

Key Responsibilities
System Management:

• Support the Global Service Desk.
• Implement, configure and maintain systems to meet CRS program service and operational excellence requirements.
• Maintain quality system configuration, administration, security, and maintenance for CRS program ICT systems, including networks, servers, and telecommunications.
• Ensure that system and data availability meets CRS business recovery requirements.
• Support CRS’ GF staff in executing good stewardship and efficient use of agency ICT resources.
• Collaborate with relevant staff to maintain ICT inventory and ensure adequate supply and functionality.
• Work with third-party suppliers to deliver services that meet CRS business process requirements.

End-User Support:

• Provide timely response to user support requests or promptly escalate issues as needed as per agency Service Desk procedures.
• Support CRS on-boarding of staff process.
• Conduct user trainings, as appropriate.
• Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.

ICT4D:

• Partner with program staff on integrating ICT solutions in program implementation.
• Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.

Technical Assistance to CRS’ Partners:

• Ensure timely and quality ICT implementation, adoption, and support to CRS’ partners, remotely or on-site, in line with CRS’ programming needs and capacity.

Compliance:

• Provide consistency in service delivery against established policies, procedures, and service standards.
• Support the procurement of ICT equipment and software purchases in line with CRS standards and in compliance with donor requirements.
• Implement and follow-up on ICT Country Office Assessments.

Capacity Building:

• Maintain personal and professional development to meet the changing demands of the job.
• Develop, and implement training programs to improve staff and partners capacity in the area of ICT.
• Participate in regional/agency ICT initiatives.
• Provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.

Reporting:

• Prepare and provide weekly ICT service reports for country program, regional, and global ICT leadership. The reports should include data regarding service performance, key risks, current project status, and planned initiatives.
• Daily - Supervisor
• Weekly - Regional Information System Analyst (RISA) person through the IT Manager in CRS’ Abuja Main Office.
• Periodical or on an as-needed basis – RISA person, CRS/HQ GKIM Helpdesk

Supervisory Responsibilities:

• Provide guidance to other junior level ICT Officers and Global Service Desk technicians.
• All other duties as assigned.

Key Working Relationships

• Internal: All CRS GF staff, RISA, members of CRS ICT community, and owners of CRS business systems
• External: CRS partners; Government agencies, Nethope, Peers from other NGOs in the country; and ICT services providers.

Qualifications and Work Experience

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems). Significant work experience in a directly related field will be considered in lieu of degree.
• A minimum of 2 years work-related experience.
• Microsoft Certified Solutions Associate or equivalent very desirable.
• Cisco Certified Network Associate or equivalent desirable.
• Microsoft system administration experience.
• Good grasp of complex network, security, mobile, desktop, server, telephony, and backup technologies in use within CRS.
• ITIL Foundation Certified desired.

Knowledge and Skills:

• Experience in introduction, design, implementation, and adoption of relevant technology and management tools.
• Solid grasp of network and server technology and tools.
• Advanced-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn.
• Ability to anticipate systems’ impact on organizational and user effectiveness.
• Strong organization and planning skills, detail-oriented.
• Maturity and discretion, able to work with, and maintain confidential information.
• Exceptional Fluency in written and spoken French; Intermediate fluency in written and spoken English, excellent written and oral communication skills.
• Willingness and ability to travel to field locations regularly and sometimes on short notice

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Travel Requirements:

• Approximately 10-30% travel.

Disclaimer:

• This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Application Closing Date
12th December, 2016.

How to Apply
Interested and qualified candidates should download the "Application Form Below" and send with a detailed 3-page resume in a single file word document to: [email protected]

Click here to download Application Form (MS Word)

Note

• Title of the position and desired location must be stated as the subject of the email e.g. ICT Officer - Abuja.
• Applications sent in the required format will be considered and only short listed candidates will be contacted.