Head of Operations at a Reputable Express Logistics and Technology Company - Workforce Management Centre

Posted on Wed 11th Jan, 2017 - hotnigerianjobs.com --- (0 comments)

Workforce Management Centre - Our client, a reputable Express Logistics and Technology Company with operations in Lagos, Nigeria, is currently recruiting for the position below:

Job Title: Head of Operations

Location: Lagos

Responsibilities

Build a world-class network of delivery riders and drivers
Build a complete operations team and manage development programs for all team members
Manage health, safety, regulatory and compliance requirements for the delivery workforce
Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
Expand delivery operations into new cities and hubs
Deliver world-class customer experience and customer support operations
Develop and optimize logistics processes to enable aggressive growth
Create a large Pipeline of "Ready to hire" riders and drivers
Create and deliver training programs for Delivery Riders and Drivers
Manage operating and work schedules to cover weekday and weekend operations
Deliver Weekly Performance Reports and Analytics on Customer Service and Operations
Ensure performance metrics stay above agreed thresholds
Execute Special projects: such as Learning, Recruitment and Reward Systems.

Requirements

Hands-on Operations Genius - With track record of managing world-class operations processes
7 years+ experience in Logistics, Supply Chain, Distribution and Last-mile Delivery
Strong passion for technology/data, and deep interest in technology enabled operations
Global worldview (and experience), self-starter and strong entrepreneurial instincts
Team builder with ability to inspire others towards a compelling vision
Strong sense of accountability and responsibility for achievement
Strong analytical / problem solving skills. Obsessed with detail and a Meticulous time manager
Strong written and oral communication.

Application Closing Date
20th January, 2017.

Method of Application
Interested and qualified candidates should kindly forward their CV's to: jobs@wfmcentre.com Please indicate the job title as the subject of the email.

Sorry, this listing is no longer open.

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