Customer Support Co-ordinators at Spectrum Forwarding & International Logistics Limited

Posted on Mon 16th Jan, 2017 - hotnigerianjobs.com --- (0 comments)

Spectrum Forwarding & International Logistics Limited have been practicing Logistics business since year 2004 and was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.

We are recruiting to fill the position below:

Job Title: Customer Support Co-ordinator

Location: Lagos

Key Responsibilities

Ensure an efficient and effective Customer Support process whilst maximizing sales and profit potential.
Interface with customers and actively progress orders to ensure stated levels of Customer service are achieved.
Ensure orders are progressed from enquiry to delivery.
Support implementation of strategic and operational requirements within the Customer Support Department.
Ensure compliance with all Health and Safety requirements.
Ensure compliance with all Quality Management System requirements.
Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time.
Act within the Company as the 'voice of the customer' to ensure that their needs are expressed to all relevant parties.
Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc.
Provide to customers all necessary documentation on-time, accurately and in the correct format to maximize the opportunity for winning orders.
Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts.
Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met.
Liaise with all departments to ensure stated customer service levels are met.
Control Loan Stock documentation to ensure all customers and sales needs are met where necessary.
Provide product warranty control to allow cost effective savings where possible.
Provide Service Centre support to allow development of the Global Support strategy.
Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels.
Establish and maintain departmental procedures to ensure maximum quality performance.
Maintain good general housekeeping - Tidy workplace and prompt handling of paperwork and goods.

Qualifications/Skills

Bachelor Degree in Customer Business Management, Foreign Trade (or relevant field)
Minimum of 2 years of experience in customer service or fresh graduates with outstanding results will be considered.
Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels.
Able to undertake all activities in a disciplined and professional manner.
Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales.
Excellent organisational skills and ability to meet deadlines and work under pressure.
Highly self-motivated and the ability to work without supervision.
Flexible as some out of hours working may be required.
Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role.

Application Closing Date
15th February, 2017.

Method of Application
Interested and qualified candidates should send their applications via mail to: [email protected]

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