IT Service Delivery Manager at GVA Partners

Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy formulation and implementation expertise and business operation improvement skills.

GVA Partners is recruiting to fill the below position of:

Job Title: IT Service Delivery Manager

Location: Lagos

Job Description

• Ensure Service Availability to internal users and to Subscribers, through a first level support and timeously handling escalations to IT Systems Departments and follow up until closure and reporting back to the business:
• Handle the SPOC function for the IT department
• Manage Service Desk and achieve agreed KPIs (helpdesk, Enquiries, access to datacenter, approval of requisition to the warehouses)
• Facilitate management of all New Initiatives (Project and Products feasibility Studies, Offer Promotions)
• Manage IT Services availability KPIs through in collaboration with IT systems department so at to ensure:
• Review of availability KPIs, Review of maintainability and serviceability,
• Review of planning, Review of Monitoring and Reporting
• Ensure that relevant Business Reports are produced with accuracy and on time for:
• Daily Reports, Weekly Reports, Monthly Reports And as per the agreement with Business Departments
• Ensure prompt identification of areas that necessitate policies and procedures and gather the required information for such policies and procedures, prepare them and get them signed-off
• Ensure that existing policies and procedures are always up-to-date and in effect in your area and at any point in time one can provide with evidences of application thereof
• Ensure that each individual staff is informed about company policies and procedures that governs your areas of responsibilities and is able to execute his work as per the related policies and procedures.
• Coordinate review of finance Revenue Assurance and Fraud (RAF) tasks logged with IT Department so as to provide regular feedback and monitor performances.
• Prepare a yearly release calendar and put into orbit the first 2 Releases from business requirements gathering, down to development and go-live;
• Closely work with permanent staff in order to transfer knowledge: present a monthly knowledge transfer progress report

Requirements

• Computer Science graduate or other related fields
• Must have working in a telecom environment
• 5-7 years relevant experience.

Application Closing Date
22nd March, 2013

Method of Application
Qualified candidates should send their resume to:
[email protected] and [email protected]