Personal Financial Consultant at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
 
We are recruiting for the position of:

Job Title: Personal Financial Consultant
Job ID: 373817
Job Function: Consumer Banking

Location: Abuja

Job Description

• Directly Reports to the Branch Manager
• Indirectly Reports to the Head, Preferred and Personal Banking
• Direct Report is the Service Support Officer.

Job Purpose
1.) Managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency.

2.) To acquire , grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special  focus on the analysis of their personal , financial as well as investment needs and objectives

Key Roles & Responsibilities

1.) Service Quality

• In consultation with GM Retail Products, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by :
• consistently adhering to local and international service standards
• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problemfree and responsive manner.
• Provide a high level of professionalism in conducting financial analysis and profiling with customers.
• Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
• In liaison with the Branch Manager, plan and manage staff administrative issues for direct reports e.g Organize work flow and staff leave, Staff coaching and training where needed for improve performance., Job rotation
• Supervise day to day operational activities in the front office.
• Ensure all positions are manned
• Carry out responsibilities as may be assigned from time to time.
• Ensure ongoing self development
• Motivate oneself to improve on personal skills especially in relationship management, financial planning and analysis, investment counseling and recommending training in appropriate aspects.
• Upgrade oneself in knowledge and new developments in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained as quickly as possible.

2.) Acquisition & Portfolio Management

• Attend to customer sales/enquiries
• Evaluate customer needs and provide advice as to products required
• Cross sell bank’s products to current/potential customers
• Carry out effective sales and Relationship management through direct sales and referrals
• Grow and manage customer base in the Personal /SME Portfolio segment
• Complaint handling and resolution
• Card/Cheque book custodian
• Card/Cheque book activation

3.) Operational Risk Mgt and Control

• Ensure money laundering requirement as follows:
• Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
• Retain adequate records of identification, account opening and transactions
• Raise awareness of money laundering prevention by training  all staff
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
• “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
•  Ensure your staff is well trained in combating money laundering.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

4.) Risk Management & Compliance

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.
• KYC / money laundering
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Qualifications & Skills

• First degree in any discipline (minimum of Second Class Lower division). Relevant professional qualifications are added advantage
• At least 3 years experience in Consumer Financial Services.
• Thorough knowledge of the Bank’s products, services and delivery channels available to Customers.
• Thorough knowledge of the Bank’s Procedure and Policies.
• Excellent Sales and Customer Relationship skills.
• A selfdriven individual with good motivational skills.
• Effective writing and presentation skills in English.
• Ability to plan daily/periodic operations
• Strong customer service orientation.
• Strong interpersonal and communication skills
• SalesDriven, Energy and drive.
• Sound knowledge of administrative procedures.

Application Closing Date
21st March, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Personal Financial Consultant