Manager Change Services at Stanbic IBTC Bank

Stanbic IBTC Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Manager Change Services professional, who will help guide our work to fulfill our ambitious growth strategy

We are recruiting for the position of:

Job Title: Manager Change Services
Job ID: 10783

Job Description

• The Manager, Change Services will be expected to:
• Lead the reengineering of moderately complex business processes to improve internal efficiency, drive innovation and sustainability or accelerate corporate growth.
• Identify opportunities to improve workflow and provide systematic access to accurate, real-time and consistent information.
• Analyze current processes by mapping, flowcharting and creating visual aids in order to evaluate against current procedures or best practices.
• Perform business environment analysis.
• Identify and apply lean and six sigma tools and processes such as cycle-time reduction/improvement in turnaround times, VOC, Just-in-Time (JIT), value streams, Kaizen.
• Develop action plan to translate strategic objectives into actionable initiatives.
• Define and use performance measures to drive and monitor business unit performance and evaluate the results in relation to the plan.
• Monitor and measure process goals and impact on product or service quality.
• Work in partnership with cross-functional teams to identify operational projects that support business initiatives and future business models. i.e. business modeling
• Quantify business process improvement in monetary terms.
• Any other duties assigned by the Head, Change Services

Duties & Essential Job Functions

• Process Improvement activities (process mapping, data gathering, brainstorming sessions, workshops, analysis) will account for 70%of this individual’s work time.
• Training stakeholders and process owners in newly defined processes – 10% of the time.
• Business Analysis may account for about 5 – 10% of this individual’s work time.
• Project & programme management will occupy about 10% of this individual’s work time

Required Skills and Qualifications

• Must possess a first degree in social sciences, engineering or any other science related field.
• Must possess a six sigma certification (Black or Green Belt)
• Possession of a project management qualification will be an added advantage (either PRINCE2 or PMP)
• A Change Management certification from a globally recognized instituted will be an added advantage

Desired Skills:

• At least (10) years work experience, four (4) of which should be in business process definition & modeling, development, and implementation, training, change management, and team facilitation
• Experience in leading or participating in a successful process improvement effort using Lean Six Sigma, or other similar process improvement methodologies.
• Change Management experience within the financial services sector
• Experience working in the financial services sector
• Excellent written and oral communication skills.
• Superior analytical skills
• Working knowledge of the Microsoft Office tool suite (Word, Excel, PowerPoint and Project) is necessary.
• Working knowledge of process modeling tools (ARIS, Visio, etc) is necessary.
• Flexible; comfortable working alone, but also frequently engaging with others in a dynamic, often fast-paced, mission-focused work environment.

Required Competencies

• Strong numerical skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans

Application Closing Date
28th March, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online