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Customer Service Agent at Aero Contractors Airline

Posted on Wed 20th Mar, 2013 - hotnigerianjobs.com --- (12 comments)


Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger,Aero is focused on bringing customers world class aviation services with affordable fares,quality on-board services,good customer relations with effective online services and operational competence.Aero pride itself in its punctuality and safety record.Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.

Want to be part of a world-class organization? Here’s your opportunity to take your career to new heights.

Job Title: Customer Service Agent


Reports To: Station Manager
Function: Ground Operations
Sub Function: Sales/ Customer Service
Location: All Aero locations
Ref Code: ACN/GO/CSA/0313

Purpose Statement:
To serve our customers in a caring and professional manner. Assist in ensuring a smooth processing of passengers and baggage, working at the frontlines at check-in, arrival and boarding gates and at the aircraft. Ensures the on time departure of aircraft, provide special assistance to customers, handle enquiries and resolve customer’s issues satisfactorily.
 
Key Accountabilities:
  • Ensure all communication into and out of the Office to passengers is disseminated in a timely, efficient and controlled manner.
  • Process passengers and assign seats according to customer needs(Large parties, disabled, families etc). Copied from: www.hotnigerianjobs.com
  • Perform random control of passenger’s tickets.
  • Provide expert assistance to our customers and ground handling Agents.
  • Queue control to expedite customer flow;assist customers with general gate and airport information.
  • Handle special cases and coordinate special assistance services.
  • In depth knowledge of Aero’s product and services:- Lounges and Clubhouses, New Routes, New on board seats, Specials and Promotions, etc.
  • Boarding coordination and reconciliation.
  • Handle basic service recovery/customer relations.
Knowledge, Skills and Experience:
  • This position requires a graduate with a first degree/HND or any related qualification relevant to aviation.
  • A good knowledge of the aviation industry will be an added advantage.
  • Others include a positive approach to issues, open disposition ability to work under pressure and readiness to work on a shift basis with irregular hours.
  • The preferred candidate must be a team player with good inter-personal skills.
  • Previous customer service experience and multilingual proficiency will be an advantage.
  • The ability to communicate effectively (verbally and in writing) with all levels of people is also desirable. Copied from: hotnigerianjobs.com
The following skills are essential:
  • Analytical ability
  • Excellent Customer Service Skills
  • Creative thinking and problem solving
  • Must be computer literate

Application Closing Date
29th March, 2013
 
Method of Application

Interested applicants whose experience and competencies match the job profile should send their CV as an email attachment with the subject "Customer Service Agent - ACN/GO/CSA/0313" to: [email protected]

Please note that only shortlisted candidates will be contacted.

Click here for more information

  

Comments (12)

No. 1
Posted on Thu 21st Mar, 2013 06:56:23 GMT by Urewunwa Chiedozi

Aero the email address was incorrect,pls check it
No. 2
Posted on Thu 21st Mar, 2013 07:37:55 GMT by elizabeth.A

Pls can one apply for more than one post
No. 3
Posted on Thu 21st Mar, 2013 14:35:00 GMT by Licia

The email address posted isnt correct.Aero!!!
No. 4
Posted on Fri 22nd Mar, 2013 04:52:08 GMT by endy

Aero, d email addy isn't correct. Pls gv us a valid one. Tnx!
No. 5
Posted on Fri 22nd Mar, 2013 09:30:57 GMT by Helen

Dear Aero Contractors,
I believe the email address you posted is erroneous,thus making it difficult for CVs to be sent to you. I'm interested in the job.
No. 6
Posted on Sat 23rd Mar, 2013 13:07:07 GMT by Rikky Ade

please,are there any phone numbers I / we can call for more informations?Thank u.
No. 7
Posted on Sat 23rd Mar, 2013 23:42:55 GMT by nneka

but guys i sent my cv to dis email it went give me an out of office reply like dear candidate thank you for submitting ur cv,our administrative team r working on the recruitment database of ur experience match with our recruitment requirement the administrative team will call u up thanx for ur interest,goodluck in ur job search
No. 8
Posted on Sun 24th Mar, 2013 21:24:12 GMT by bature patience

I want to work with aero air service
No. 9
Posted on Mon 25th Mar, 2013 23:41:36 GMT by Is it possible to apply for more than one jobopening? Thank you.

Fisayo
No. 10
Posted on Tue 26th Mar, 2013 13:41:15 GMT by Oghogho Emwanta

To whom it may concern, i have been trying to send my CV to you via your email but its not going. Please i am interested in the job.Thanks.
No. 11
Posted on Tue 26th Mar, 2013 14:15:58 GMT by steph

please aero, ur email address is not correct. do something about it. cos d deadline is around d corner.
No. 12
Posted on Fri 29th Mar, 2013 11:34:55 GMT by Nwachukwu ebube augustina

Good day sir, all my attempt of sending across my C.V failed and because of this,i will like to give a brief detail of myself. I am Nwachukwu ebube, i graduated from institute of management and technology enugu and i studied mass communication. I had my one year working experience with flour mills of nigeria in the security department as a customer service officer, i will be very gratefull if am given am opportunity to display my abilities and potentials. Am looking forward for your reply and my phone number is 08061133307. Thanks


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