Customer Service Agent at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger,Aero is focused on bringing customers world class aviation services with affordable fares,quality on-board services,good customer relations with effective online services and operational competence.Aero pride itself in its punctuality and safety record.Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.

Want to be part of a world-class organization? Here’s your opportunity to take your career to new heights.

Job Title: Customer Service Agent

Reports To: Station Manager
Function: Ground Operations
Sub Function: Sales/ Customer Service
Location: All Aero locations
Ref Code: ACN/GO/CSA/0313

Purpose Statement:
To serve our customers in a caring and professional manner. Assist in ensuring a smooth processing of passengers and baggage, working at the frontlines at check-in, arrival and boarding gates and at the aircraft. Ensures the on time departure of aircraft, provide special assistance to customers, handle enquiries and resolve customer’s issues satisfactorily.
 
Key Accountabilities:

• Ensure all communication into and out of the Office to passengers is disseminated in a timely, efficient and controlled manner.
• Process passengers and assign seats according to customer needs(Large parties, disabled, families etc). Copied from: www.hotnigerianjobs.com
• Perform random control of passenger’s tickets.
• Provide expert assistance to our customers and ground handling Agents.
• Queue control to expedite customer flow;assist customers with general gate and airport information.
• Handle special cases and coordinate special assistance services.
• In depth knowledge of Aero’s product and services:- Lounges and Clubhouses, New Routes, New on board seats, Specials and Promotions, etc.
• Boarding coordination and reconciliation.
• Handle basic service recovery/customer relations.

Knowledge, Skills and Experience:

• This position requires a graduate with a first degree/HND or any related qualification relevant to aviation.
• A good knowledge of the aviation industry will be an added advantage.
• Others include a positive approach to issues, open disposition ability to work under pressure and readiness to work on a shift basis with irregular hours.
• The preferred candidate must be a team player with good inter-personal skills.
• Previous customer service experience and multilingual proficiency will be an advantage.
• The ability to communicate effectively (verbally and in writing) with all levels of people is also desirable. Copied from: hotnigerianjobs.com

The following skills are essential:

• Analytical ability
• Excellent Customer Service Skills
• Creative thinking and problem solving
• Must be computer literate

Application Closing Date
29th March, 2013
 
Method of Application
Interested applicants whose experience and competencies match the job profile should send their CV as an email attachment with the subject "Customer Service Agent - ACN/GO/CSA/0313" to: careers@acn.aero

Please note that only shortlisted candidates will be contacted.

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