Aero Contractors Airline Recruits ICT Senior Officer - Service Desk

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger,Aero is focused on bringing customers world class aviation services with affordable fares,quality on-board services,good customer relations with effective online services and operational competence.Aero pride itself in its punctuality and safety record.Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.

Want to be part of a world-class organization? Here's your opportunity to take your career to new heights.

Job Title: ICT Senior Officer - Service Desk

Reports To: ICT Support Executive
Function: ICT
Sub Function: N/A
Location: Lagos
Ref Code: ACN/ICT/ISOSD/0313

Purpose Statement:
Responsible for supervising activities of ICT Service Desk officers in providing technical support to all users regarding ICT related problems.

Key Accountabilities

• Ensure proper record and update of all ICT related actions / tasks carried out into the ICT logging system
• Provide regular reporting line through the ICT Support Copied from: hotnigerianjobs.com
• Executive to ICT Manager on Service Desk issues
• Ensure feedback to users regarding new or outstanding requests
• Provide technical level II (& below) solutions to all ICT related problems
• Ensure effective preventive maintenance on all user related ICT Infrastructure both in business and residential locations. Copied from: hotnigerianjobs.com
• Provide ICT related advice and guidance to end users.
• Ensure the enforcement of company ICT rules and regulations.
• Update user and Company related data on all company Workstations.
• Ensure OS updates and configuration changes on all company Workstations
• Supervise and support the ICT officers Copied from: hotnigerianjobs.com

Knowledge, Skills and Experience:

• This position requires a graduate with a University Degree in Membership of the Computer Professional Council of Nigeria and/ or Nigeria Computing Society.
• 5 years relevant IT experience with at least 2 years experience in a similar role or in an IT environment.
• ITIL certification and relevant Certification(s).
• Excellent knowledge of management of critical customer incidents and escalation management. Ability to manage third party suppliers.
• Excellent knowledge of incident level monitoring and measurement.
• Excellent knowledge of ICT processes and working practice.
• Excellent knowledge of service desk incident logging and knowledge management.
• Good understanding of the capabilities of ICT Infrastructure

The following skills are essential:

• Analytical ability
• Creative thinking and problem solving
• Must be computer literate

Application Closing Date
29th March, 2013
 
Method of Application
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with the subject "ICT Senior Officer - Service Desk ACN/ICT/ISOSD/0313" to: careers@acn.aero

Please note that only shortlisted candidates will be contacted.
 
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