ICT Service Desk Officer at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger, Aero is focused on bringing customers world class aviation services with affordable fares, quality on-board services, good customer relations with effective online services and operational competence. Aero pride itself in its punctuality and safety record. Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.

Want to be part of a world-class organization? Here's your opportunity to take your career to new heights.

Job Title: ICT Service Desk Officer

Reports To: ICT Senior Officer- Service Desk
Function: ICT
Sub Function: N/A
Location: Lagos
Ref Code: ACN/ICT/ISDO/0313

Purpose Statement:
To operate as the 1st  point of contact and provide technical support to all users regarding ICT related problems.

Key Accountabilities

• Operate as 1st  point of contact for all users requiring ICT related assistance by receiving such requests via email, telephone, and verbal or in written form.
• Record and update all ICT related actions / tasks carried out into the ICT logging system
• Provide feedback to users regarding new or outstanding requests
• Provide technical level I solutions to all ICT related problems
• Perform effective preventive maintenance on all user related ICT Infrastructure both in business and residential locations.
• Provide ICT related advice and guidance to end users.
• Ensure the enforcement of company ICT rules and regulations.
• Add, remove, and update user related data on all company Workstations.
• Add, remove, and update company related data on all company Workstations.
• Apply OS updates and configuration changes on all company Workstations

Knowledge, Skills and Experience

• This position requires a graduate with a University Degree in Computer Sciences/ Engineering with at least 2 years relevant experience.
• ITIL certification and relevant Certification(s) would be added advantage.
• Knowledge of customer relationship management as relates to issues, incidents and service requests as well as management of critical customer incidents and escalation management. Copied from: hotnigerianjobs.com
• Knowledge of service desk incident logging and knowledge management.
• Excellent knowledge of ICT processes and work practices. Copied from: hotnigerianjobs.com
• Excellent knowledge of service desk incident logging and knowledge management.
• Good understanding of the capabilities of ICT Infrastructure.

The following skills are essential:

• Analytical ability
• Creative thinking and problem solving
• Must be Computer Literate

Application Closing Date
29th March, 2013
 
Method of Application
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with the subject "ICT Service Desk Officers - ACN/ICT/ISDO/0313" to: [email protected]

Please note that only shortlisted candidates will be contacted.
 
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