BSS 2nd Line Support at Global Telecommunications Company

Phillips Outsourcing Services - Our client, a global telecommunications company is seeking highly skilled professionals to fill in vacancies within its organization in many countries.

We are recruiting to fill the telecom position below:

Job Title: BSS 2nd Line Support

BSS 2nd Line Support ( Note: This position is a three-month contract position and is renewable subject to availability and performance).

Functional Role
This Functional Role is responsible, in a nutshell, for the execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to SLA performance levels.

Below the services elements and the activities associated to them:

• 2nd Level Incident Management
• 2nd Level Incident Resolution
• Security Incident Handling
• TT (Trouble Ticket) Handling
• Report Incident Status
• Problem Management Initiation
• Problem Management
• Problem Recording
• Problem Investigation & Diagnosis
• Work-around Definition
• Problem Solution Definition & Deployment
• Proactive Problem Identification
• Supplier/Partner Incident & Problem Interaction
• Problem Review
• Problem Reporting
• System Administration
• Administer Operations Support Systems
• Manage Test Server Environment
• Manage Resource Allocation
• Ensuring Performance Goals Achievement
• Database Maintenance & Upgrade Coordination
• Application Maintenance & Upgrade Coordination
• Configure and Test Client Connections
• Support Server / Applications Interconnections
• Execute System Data Restoring
• Manage System Logs
• Change Analysis Support
• Support CAB (Change Advisory Board) or ECAB (Emergency CAB) on risk and impact analysis
• 2nd Level Routine Maintenance Execution
• 1st Level Routine Maintenance Definition & Coordination
• Routine Maintenance Definition
• Define System Scripts
• Backup and Restore (Selected Systems)
• Storage and Archive (Selected Systems)
• Regular backup testing (Selected Systems)
• Examine Auditing Information
• Security Administration
• Administration of Security Resources (Firewalls, etc)
• Security Monitoring Definition & Coordination
• System Account & Access Administration
• Initiate Security Escalation
• Perform Security Incident Management
• Billing operations
• Charging Database Administration
• Mediation Resources Administration
• Secure CDR Production and Transfer

Application Closing Date
30th April, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online