Customer Knowledge Analyst at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Customer Knowledge Analyst

Location: Lagos

Job Description

• To assist in collecting, evaluating, and preparing research and/or other complex statistical data, narrative reports/presentations and recommendations, to have a better understanding of the customers’ needs
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data.
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making.
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
• Perform Customer Lifecycle Management data analysis and requests.
• Maintain computerized collection and track relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Provide support to campaign segmentation analyst as required.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training    

• B.Sc. in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate Sciences/ Social Sciences
• 4 years’ experience comprising:
• Experience and working knowledge of data mining/ analysis using statistical analytical system( SAS), problem solving and reporting/presentation
• Experience in the telecommunications industry is desirable

Application Closing Date
25th May, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online