Customer Service Officer at PC Planet Limited

Posted on Mon 15th May, 2017 - hotnigerianjobs.com --- (0 comments)

PC Planet Limited is Nigeria’s leading online IT vendor, offering a large variety of IT products and services, at unbeatable low prices while providing our customers a superior and exciting shopping experience.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description/Responsibilities

We need a young vibrant lady willing to pursue a career in the ICT. Such interest must be demonstrated in past training or roles that such person has participated in.
The Customer Service Officer will be the first point of contact for all our clients.
She will attend to clients and assist them with their inquiries using every opportunity to sell our products and services.
She will also receive phone calls, interacts with company's customers to pro reply emails and messages.
Customer Service Officer interacts with company’s customers to provide them with information, address inquiries regarding products and services.
Also, deals with and help resolve any customer complaints.
Manage large amounts of incoming calls.
Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers of customers.
Handle product recalls/ Attempt to persuade the customer to reconsider cancellation.
Inform customers of deals and promotions.
Handle customer complaints, provide appropriate solutions and alternatives within the time. limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies
Compile reports on overall customer satisfaction.

Qualifications/ Requirements

Minimum of B.Sc or its equivalent
Proven customer support experience
Strong phone contact handling skills and active listening
Familiarity with Microsoft office tools and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
22nd May, 2017.

Method of Application
Interested and qualified candidates should send their CV's and Cover Letters to: [email protected] Or [email protected] using the job title as subject of the mail.

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