Huawei Technologies Recruits Human Resources Manager (Call Centre)

About Huawei Technologies
Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.

Huawei's products and solutions cover wireless products (HSDPNWCDMNEDGEJ GPRS/GSM, CDMA2000 1xEV-DO/CDMA2000 1X, WiMAX), core network products ( IMS, Mobile Soft switch, NGN ), network products (mx, xDSL, Optical, Routers, LAN Switch)" application and software (IN, mobile data service, BOSS), as well as terminals (UMTS/CDMA). Major products are based on Huawei's self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.
Huawei's products are deployed in over 100 countries, and serve 28 of the world's top 50 operators, as well as over one billion users worldwide
For more information, please visit http://www.huawei.com

We are recruiting for the position of:

Job Position: Human Resources Manager (Call Centre)

Location: Lagos,Abuja, Delta, Enugu Oyo and Kano

General Requirements for the position:

• Experience in a Telecom Engineering Company, Telecoms Vendor or ICT is preferred and is of top-priority.
• Bachelor Degree in Electrical, Computer Science or telecommunications Engineering or relevant Degree as applicable
• Good Customer service orientation, communication skills, good team spirit and has ability to work independently.
• Should be ready to work under pressure in all kind of working condition.
• Proficient in Microsoft office(word, excel and PowerPoint)
• Applicants should be open to learning new skills and technology
• Self-motivated, flexible, enthusiastic and fluent in English both oral and written.
• Must be ready for international project to the other African countries.
• Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
• The successful applicant should be good at information gathering and analysis.

Responsibilities

• Implement and co-ordinates policies, processes and programs that may involve talent acquisition, employee relations, wage and benefits administration and employee services.
• Establish and manage a HR team consisting of Recruitment and Staff Relations.
• Establish and maintains departmental records and reports, including in depth attrition and retention analysis
• Recruit management, administration and operation staff in line with business needs. (Cost, Quality and Time).
• Develop and maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
• Formulate performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsource contact center business.
• Compile and maintain an effective HR manual as well as HR & performance related records.
• Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and system
• Ensure HR policies and practices are in compliance with legal requirements and internal governance.
• Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement HR improvement plans to achieve long term benefit for the company.
• Prepare HR reports for management review and decisions.

Qualifications & Skills

• A Bachelor degree Human Resources Management or relevant Degree as applicable. Masters will be an added advantage
• Minimum of 5 years experience in a contact centre.
• Strong experience in working with Managed Services operation organization process demonstrating key initiatives
• Experience with telecom vendors in Products or Services.
• Excellent communication and written skills in English
• Strong organizational, coordination and managerial skills
• Having the experience in working in multiple geographies will be added advantage
• Expertise in one or more professional specialties such as recruitment, employee relations, benefits/compensation.
• Knowledge of current Federal, State, and Local regulations
• Self Starter with high energy, ability to work independently and with others.
• Proficient with Microsoft Office
• Ability 10 interact with diverse employee populations

Application Closing Date
9th April, 2013

How To Apply
Interested and qualified candidates should forward applications and CV's to: [email protected]

Note:
Applicants should specify on their applications and CVs the Job title and the Job Position they are applying for and should send their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website; visit http://career.huawei.com/career/en