Director, Marketing and Customer Service at a Power Generating Company

Phillips Consulting Limited is a wholly owned Nigerian company with offices in Lagos, Abuja and Johannesburg. Established in 1992, the firm offers an array of business and management consulting services to government and corporate organisations, seeking superiority in all they do.
We focus on creating and managing change in organizations by helping them formulate and implement customer focused strategies, align their management systems to support service delivery, and develop the competence and capabilities of their people to deliver on their promises.
We draw our competitive strength from collaborations with global partnership firms in Europe, North America and Africa. Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques.
Clients benefit from our consultants’ varied skills through our cross-functional approach to assignment execution. We also ensure we empower clients with the knowledge and skills to continuously improve, long after we are gone.
We believe in Africa and its future and dedicate ourselves to achieving the African dream by actively seeking out alliances, partnerships and friendships throughout the continent.
We are a proud African consulting firm.
Phillips Consulting is geared to recruit talented professionals with proven track record into the re-emerging power sector generation and distribution landscape, in the following position:

Job Title: Director, Marketing and Customer Service

Ref: PSE303

Location: Lagos

Responsibilities

• Provide planning and leadership to the marketing department by ensuring that the appropriate structures, systems, competencies and values are developed in order to meet the objectives of the marketing plan.
• Establish customer services goals, develop plans and strategies, and ensure appropriate resources are deployed in other to achieve service objectives
• Responsible for planning, developing and implementing the company’s marketing and customer service strategy, marketing communications and public relations activities, and driving excellent service quality.
• Develop the company’s branding strategies and guidelines and provides expert advice on brand reinforcement
• Oversee marketing communications, public relations, internal and external publications and communications
• Develop short and long term plans and budget for the marketing and customer service functions, monitor progress, ensure adherence, control budget, evaluate performance and recommend interventions
• Support the pricing policy establishment process
• Organize and direct marketing and strategy meetings and reviews on a regular basis
• Establish a system of reports and communications between marketing, sales and customer service teams and ensure effective management of the teams
• Provide periodic reports to senior management as required
• Drive business growth through new business development, strategic partnerships, product development etc
• Develop, implement and monitor systems and procedures necessary for the smooth operation of the marketing and customer service functions
• Oversee and ensure the regular conduct of relevant market research and analysis including monitoring trends and competitor analysis
• Lead special projects including cause-related marketing and special events

Requirements

• Minimum of a 1st degree in a related field
• MBA or Masters degree in Marketing, Communications, Public or Media Relations, and/or relevant professional qualification is essential
• Minimum of 12 years professional experience with proven track record

Application Closing Date
30th April, 2013.

Method Of Application
Interested and qualified candidates should:
click here to apply