Lase Consulting: After Sales Support - (IT)

Lase Consulting Ltd is recruiting.
We are leading and fast-expanding IT products retail store, with more than 15 outlets in 7 States of the Federation.
Our vision is to be the No.1 IT retail store in West Africa by 2012.

We owe our success over the years to the innovation, dedication and commitment of our employees. Our recruitent exercise, therefore, always seeks to capture ONLY the best candidates who are able and willing to make meaningful contributions in the Company's pursuit of its strategic objectives financial goals.

Our system rewards excellence and we expect each employee to be a Champion in whatever role they are assigned. We have no place for "salary earners", instead, we are seeking for strategic alliance with results-driven individuals, who are willing to create value and be adequately compensated for doing so. If you can keep up with our challange, then we would be glad to welcom you aboard our "Elite" team.

Vacancies currently exist in our company for the position of:

Job Title: After Sales Support

Department/Division/Unit: Logistics
Location: Lagos
Reports To: Business Partner

Job Objective:
The Candidate selected for this position would be responsible for managing customers’ complaints. The ideal candidate would help to repair, troubleshoot if any problem arises from customer, purchase. He must have a high level of competence working on IT related products. (S)he must process an exceptional communication skill and good interpersonal relationship skill.

Duties & Responsibilities:
The successful candidate will be required to:

General Duties
- To provide support to customers after purchase of item
- Provide technical support after sales of items
- Follow up on customer complains
- Visit customers to help resolve issues
- Proffer new ways of optimising value on how best to use product
- Support marketers on field

Competencies:
- Professionalism
- Planning and organizing
- Judgment/Decision-making
- Communications
- Teamwork

Key Performance Indicators:
-  Cost savings generated per period
- % of Satisfied Customers

Person Specification:

Education Qualification:
First Degree in computer science or other relevant field.

Experience
Minimum 2 years practical experience working on IT software and hardware

How To Apply
Forward applications for this role to: [email protected]

Application Deadline: 24th August, 2010