Senior Unified Communication Engineer at the African Development Bank Group (AfDB)

African Development Bank (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank's development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Senior Unified Communication Engineer

Reference: ADB/17/219
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000552

The Complex

• The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology, general services and institutional procurements, language services, business continuity, and health and safety strategies.

The Hiring Department / Division

• The Corporate Information Technology Services Department is mandated by the Bank to deliver the best possible Information Technology services for Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals.
• The main role of the Network and Telecommunications Division is to ensure that the network and telecommunication systems of the Bank fit the needs of the Institution and function in an efficient and cost effective manner.

The Position

• The Senior Unified Communication Engineer will ensure that Voice, Video network and communications environment is operational according to service level requirements.
• The incumbent will partner with Network, systems and security engineers for delivering of projects and handling operation issues and challenges.

Duties and Responsibilities

• Under the supervision of the Division Manager Network & Telecom Services, the Senior Unified Communication Engineer will
• Design, builds and implements Unified Communications infrastructure and services.
• Work together with network, system engineers and IT security teams to design, implement and maintain the unified communications servers, applications, features, upgrades.
• Perform engineering analysis and provide recommendations to improve performance, increase efficiency and optimize the unified communication infrastructure, management, and cost parameters.
• Establish, maintain and improve operational best practices and standard operating procedures for deployment, support, and management (monitoring, maintenance, etc.).
• Work with vendors, VoIP providers and telecom carriers to resolve issues and respect the committed Service Level Agreements.
• Develops and maintains documentation for Unified Communication architecture, installation and maintenance procedures.
• Work closely with the network, system engineers and IT Security teams to meet project goals and to ensure operational efficiency and reliability for Unified Communication services.
• Troubleshoot, assess, and coordinate equipment and systems repair.
• Provide on-site user support and remote call-centre support for Video Conferencing and Telepresence Operations.
• Configure, upgrade and maintain Polycom MCU, codecs, Media suite, Web suite, DMA, Resource manager and RPAD equipment.
• Configure, upgrade and maintain Skype for Business Front End Servers, Branch Servers and application servers.
• Configure, upgrade and maintain Cisco Voice Gateways and Session Border Controller in Headquarters, Regional Offices and all field officers.
• Configure, upgrade and maintain FTP Server for Phones in CentOS in Regional Offices and all field officers.
• Configure, upgrade and maintain GSM Gateways in Headquarters, Regional Offices and all field officers.
• Conduct interoperability configuration and testing between Polycom and Skype for Business platforms for Voice, Video, content sharing and Telepresence services.
• Support hosting of streamed sessions from Polycom Media servers and support remote digital recording of video conferences.
• Develop the Business Case, Term of Reference and technical specifications related to the new project.
• Initiate the procurement process for the approved project, participate to technical evaluation committee and follow up the process.
• Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
• Interface with technology vendors for equipment servicing, updating and training.
• Provides support for the Unified Communication Support team to resolve users’ incidents and problems.
• Maintains usage statistics, issue and repair logs, or other collection/reporting systems.
• Provide training and client support to end users in the operations of voice services and videoconferencing.

Selection Criteria
Including desirable skills, knowledge and experience:

• Hold at least a Master's degree or its equivalent in Computer Science, telecommunications or similar engineering field related business fields.
• Have a minimum of five (5) years of relevant experience of working in Unified Communications project implementation and running complex IT Service Management operations.
• Proven experience in Polycom Real Presence and Skype for Business project management, implementation and operation.
• Proven experience in configuration and troubleshooting VoIP and video standards, essentially SIP, SDP, H323, RTP, RTCP, TLS Experience in designing and implementing IT Services.
• Extensive knowledge and working experience in Cisco / VoIP/ Windows/Linux Server operating system environment, implementation and support is desirable.
• Working experience in QoS testing and documentation as well as strong grasp of IT/Telecom concepts and design. Excellent knowledge and experience of a range of Unified Communication technologies with particular emphasis on Polycom Real Presence and Skype for Business.
• Extensive working knowledge at Voice and Video standards: SIP, H323, MGW,SBC, ISDN/ PSTN lines configuration and GSM Gateway
• Be able to build and maintain rapport with all users at different levels of the organisation, across Complexes, Divisions and Departments.
• Have the ability to work under pressure and hit deadlines.
• Have excellent interpersonal skills coupled with a collaborative style.
• Have ability to work autonomously and proactively.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.

Application Closing Date
13th June, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online