Reservation Clerk at a Highly Rated Ultra-luxury Hotel - FlexEdge Limited

FlexEdge - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidate to fill the vacant position below:

Job Title: Reservation Clerk

Location: FCT, Abuja

Position Objective
The objective for the Reservation Clerk position is to:

•  Ensure response to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
•  Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Role / Responsibilities

• Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
• Prepare the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing Knows the type of rooms available as well as their location and layout.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Monitors advances deposit requirements.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they are in need of
• Making arrangements for clients travel programs.
• Configuring rates on the hotels property management system.

Professional / Educational Requirements

• Minimum of OND or its equivalent in hospitality degree
• Minimum of 3 years’ experience in hotel reservation or front desk job position in a hotel and Must Possesses a working knowledge of the reservations department
• Experience in Hotel software and their functionalities
• Knowledge and eloquence in other local and foreign languages is an added advantage
• Knowledge of MS suites is compulsory.

Qualities and Skills Required:

• Excellent telephone etiquette
• Must be sales-minded
• Excellent verbal and written communication skills
• Excellent listening skills
• Customer service oriented
• Data analysis capabilities
• Decision making and problem solving capabilities
• Courteous, friendly, and helpful.

Application Closing Date
26th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with “RESERVECLRK-HOSP-FCT” as subject of the mail.

Note: Only qualified candidates will be contacted.