Customer Care Associate at Willers Solutions

Willers Solutions - We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximization.

We are recruiting to fill the position below:

Job Title: Customer Care Associate

Location: Lagos

Job Description

• Respond to, resolve and record all callers’ inquiries & complaints and maintain records of all interactions.
• Provide customers with process and service support with regards to all Academy
• Operations, billing information, construction, marketing, curriculum support and IT systems support.
• Identify, resolve or escalate all reported issues and complete all call logs.
• Update the existing databases with changes and the status of each caller / reported

Requirements

• Candidate must have a minimum of Diploma in Customer Service, Marketing, Supply Chain Management, Business Management or any related field.
• At least 2 years Customer Care experience, Customer Service or help desk support.
• Excellent oral and written communications skills
• Customer service oriented, high level of motivation & professional telephone etiquette.
• Resilience, ability to function under high pressure environment.
• Excellent verbal and written communication skills- fast and accurate typing.
• A responsible & positive attitude, able to comprehend, complex caller information
• Excellent people skills, ability to build rapport & relationships with all stakeholders.
• Basic computer knowledge / technological skills, proficiency in Ms office suites
• Ability to adapt to change, meet the changing demands of the work environment, work long hours on different shifts across a 24-hr period & weekends.
• Ability to multitask, work well as an individual & part of a team; to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback & contribute to team building

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV's (MS Word Format) to: jobs@willerssolutions.com with the "Job Title" as the subject of mail.