Customer Care Officer at Doculand Business Solutions Limited

Doculand Business Solutions Limited is Nigeria’s foremost professional print and copy business center. We originated in Lebanon and we have branches in Jordan and Lagos. We are sought after for our excellent work, creativity and great customer service. We have a team of professionals who ensure we attain new levels in customer expectations and fulfilment.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Job Responsibilities

• Welcome customer
• Take all details needed for the order
• Give prices (with the help from supervisor/manager)
• Up selling for both services and stationary section
• Report to Supervisor
• Client enquiry & feedback
• Updating data collected on a soft copy (excel sheet)
• Reply e-mails if supervisor/Asst Mgr not present
• Answering the phones after two rings

Educational Qualification

• Minimum of OND with 2-3 years of relevant experience in similar industry

Skills:

• Excellent MS office skills especially MS Word and excel
• Excellent communication via email
• Report writing
• Problem solving ability
• Ability to implement plans and instructions
• Ability to work under pressure
• Ability to plan and execute plans

Other:

• Professional Certification in a Computer related course is an added advantage

Application Closing Date
20th June, 2017.

Method of Application
Interested and qualified candidates should send their CV's to: [email protected] with the job title as subject of the email.

Note: Only shortlisted candidates will be contacted.