Manager, Network Enterprise Services (NES) Project at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager, Network Enterprise Services (NES) Project

Location: Lagos
Division: Network Group

Core Purpose of the Job

• Ensure end to end implementation and integration of enterprise projects

Job Summary

• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with Enterprise Business Unit (EBU), NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
• Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
• Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
• Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
• Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.

Education

• First degree in Electrical/Electronics/Computer Engineering
• Management degree advantageous
• Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
• Professional Certification  desirable in: - IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)

Experience:

• Minimum of 6 years’ related work experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Project management experience
  • Experience with ICT network Planning, Implementation and service deployment
  • Internationally Certified Quality Implementation

Training:

• GSM System Basics
• IP Technology, Transmission/Transport Technology, ICT Engineering
• Project Management Training
• Transmission - equipment, media and software
• Quality systems - in Implementation, Investigation
• Leadership Training.

Job Conditions

• May be required to work extended hours
• Must have valid driver's license
• Open plan office

Application Closing Date
20th June, 2017.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.