Service, Asset, and Configuration Coordinator at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Service, Asset, and Configuration Coordinator

Location: Lagos
Division: Information Systems

Core Purpose of the Job

• Ensure the goals of the Service Asset and Configuration Management process are achieved.
• To identify, capture and manage all MTNN IS Configuration Items (CI) used in the delivery of business services

Job Summary

• Maintain an up to date record (database) of all components of the MTNN IS infrastructure, a repository of information describing topology, services and relationships
• Ensure availability of technical information as regards MTNN IS infrastructure, applications and services to staff and management
• Maintain MTNN Information Systems Asset and configuration information and conformity to best practice (ITSM)
• Develop report on license management usage, availability and expiry
• Ensure dependencies and inter relationships between configuration items are communicated and understood
• Ensure the availability of license information to staff and management
• Provide a graphical representation of the MTNN IS infrastructure to aid diagnosis of incidents and problems
• Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Ensure improvement of processes and procedures, which support Asset and Configuration management activity
• Ensure the deployment of IS applications across the business  to support overall business goals and objectives
• Ensure license information available helps in planning changes and determining the impact on changes.

Education

• First degree in Computer Science, Engineering or Applied Sciences or an IT related degree
• Foundation Certificate -  ITIL,  IT Service Management

Experience:

• 3 years IT experience
• 2 YEARS Asset Management Experience
• ITIL Practitioner

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office

Application Closing Date
20th June, 2017.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.