Customer Relationship Officer- Testing at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer- Testing

Location: Lagos
Division: Customer Relations

Core Purpose of the Job

• Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
• To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery

Job Summary

• Develop test scripts and test cases
• Develop Product Concept and User Requirements Specification documents
• Coordinate User Acceptance Tests
• Participate in User Acceptance Testing processes for MTN products and services
• Provision of input into Product Concept Documents and User Requirement from a testing and customer support perspective
• Adherence to all defined operational guidelines
• Participate in the implementation of Frontline Empowerment Business initiatives
• Conduct research on MTN products/services in comparison to competition
• Conduct research on new and emerging technology within the Testing space – methodology, framework, best practices, gap assessment
• Research on root causes of top customer challenges and translate into criteria for allocation of priority on test cases
• Process mapping and documentation
• Provide support to the frontline on the use of deployed products, systems and services
• Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.

Education

• First degree in any related discipline

Experience:

• Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Experience in the service industry
  • Experience in a call center environment

Job Conditions

• Normal MTNN office environment.
• Open plan office

Application Closing Date
20th June, 2017.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.