Technical Systems Support Engineer at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Technical Systems Support Engineer

Location: Lagos
Division: Network Group

Core Purpose of the Job

• Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
• Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
• The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.

Job Summary

• A sound understanding of the existing software applications and interfaces
• Adhere to all TSS Policies and Standards
• Administration of user security and access levels
• Monitor application performance and interact with technical teams to resolve performance issues
• SLA compliance with regards to user support (quick turnaround times on logged calls)
• Setup and execute technical test plans for application changes, new deployment and upgrades
• Keep all application documentation updated at all times
• Construct a proactive maintenance cycle per application
• Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
• Keep abreast of business process changes and communicate these to team members

Programming Skills:

• PL/SQL and standard SQL
• Administration functions
• User security
• Application monitoring
• Specific application functionalities

Job Conditions:

• Normal open office planning
• Work within a multicultural, diverse and dynamic start-up environment.
• Projects and constraints may require overtime and weekend work

Education

• BSc - Computer Science or related field from a reputable institution or
• IT Certifications

Experience:

• Application administration within the Telecommunications sector
• Technical architecture of applications including:
  • Hardware dependency and
  • Data models
  • Oracle PL/SQL Proficiency and relational database
  • Knowledge of BSS/ MSS Architecture
  • Technical report writing experience & Excel
  • Basic XML & UNIX
  • Basic knowledge of IIS Internet Information

Training:

• Formal training in application architecture principles, technology architecture and systems integration.
• Specific training on functional business processes
• User security training

Application Closing Date
20th June, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.