Technical Officer - Data Management at the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the vacant position below:

Job Title: Technical Officer - Data Management

Location: Borno

Tasks and Responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function.

Specific Responsibilities

• Responsible for answering the NRC complaints and feedback telephone and respond in line with agreed standards
• Responsible for maintaining NRC complaints and feedback register for the Area Office
• Responsible for emptying and register NRC suggestion boxes in Maiduguri Metro
• Responsible for collecting field offices weekly reports and enter these into NRC Area Office complaints and feedback register
• Responsible for maintaining overview of feedback given and complaints followed up on.
• Design tools for data collection
• Analyse data from different core competencies and present reports to Programme Development Managers and other stakeholders
• Managing data collection staff (enumerators)
• Developing and implementing programme databases

Qualifications

• At least 2 years’ experience in an international NGO preferably in an emergency or post-conflict setting, including M&E implementation
• Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
• Understanding of data and information needs for program management and decision making
• High level English language proficiency (speaking, reading, writing), Hausa and other regional languages is an asset
• Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)
• Experience using SPSS, STATA, Epi Info, or R
• Documented experience from using data analysis tools, including excel
• Documented results related to the position’s responsibilities

Personal Qualification:

• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Ability to work in insecure environments
• Communicating with impact and respect
• All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

We Offer

• Commencement: ASAP
• Contract period: 31st December, 2017 (with possibility of extension)
• Salary/benefits: According to NRC’s directions
• Duty station: Maiduguri - Borno State

Application Closing Date
19th June, 2017.

Method of Application
Interested and qualified candidates should send their Application letter in their own handwriting with an updated CV, Copy of valid means of identification (National Passport, Driver’s license, National Identity card or voter’s card), Copies of school certificates (Please do not send or submit your original certificates) to: [email protected]
Or
Candidates can submit applications in a sealed envelope with candidates’ name and position clearly indicated, the Application package should be submitted at the following locations:
Maiduguri:
Norwegian Refugee Council,
Plot 08/10 Jimina Street, Off Damboa Road,
Maiduguri,
Borno State.
Or
Norwegian Refugee Council Office,
Dikwa,
Borno State.

Note