Enterprise Availability Engineer at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Enterprise Availability Engineer

Location: Nationwide
Division: Information Systems

Core Purpose of the Job

• Develop, implement and manage Information Systems processes in line with IS and Enterprise Management strategies and best practices.
• Ensure cost-effective IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.

Job Summary

• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
• Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
• Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
• Modeling capacity forecasts using systems and business metrics
• Managing workload assignments across environment achieving optimal performance.
• Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
• Analyzing performance data identifying bottlenecks and recommending alternative resolutions
• Producing ad hoc resource usage reports and analysis
• Initiates and develops concepts to identify system and application performance issue from planned changes to the environment prior to their move to production.
• Identify production capacity risks in time to avoid service interruption or degradation
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Work with IS process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
• Maintain effective working relationships with internal and external suppliers.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions.

Requirements