Service Level & Vendor Management Coordinator at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Service Level & Vendor Management Coordinator

Location: Nationwide
Division: Information Systems

Core Purpose of the Job

• To ensure proper vendor performance management are delivered in all services for current and future agreed needs of the business in a cost effective manner.
• To ensure aligned service level management practice for the organization to cater for all deliverables geared towards achieving business objectives

Education

• First Degree  in Computer Science or other related field.
• ITIL Foundation certificate at the minimum.
• ITIL Service Design practitioner.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others in a medium  organization
• 2 years’ experience in vendor performance management practice in a medium sized organization
• 2 years’ experience in managing service level management process
• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)

Training:

• Service Level Management
• Vendor Performance Management
• ITIL Service Design Practitioner
• Business Analysis
• Formal training on Project Management

Job Summary

• Enterprise Financial Health translating revenue growth formula & objectives into results
• New business growth from data access, ICT & Digital to sustain and complement traditional revenues
• Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
• Value created by increase in customer base and product sales for products and services.
• New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit close-out etc.,
• Impact include positive companywide engagement indices
• Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc.
• Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning
• Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.

Job Conditions

• Normal MTNN working conditions.
• May be required to work extended hours

Application Closing Date
6th July, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.