Specialist, Shop Management at Etisalat Nigeria

Etisalat's vision is a world where peoples reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist, Shop Management

Location: Lagos,NG

Job Summary
Effectively co-ordinate day-to-day operations of Etisalat Experience Centres with the objective of ensuring and enhancing operational efficiencies and compliance with stipulated policies, processes and procedures

Principal Functions

• Develop and implement plans and strategies aimed at enhancing Experience Centre operations as well as enhancing operational efficiencies between Retail and other functional areas of the business
• Enhance, modify and update existing policies, processes and procedures to reflect current operational standards and practices
• Monitor, evaluate and analyze Experience Centre activities, performance and/ or operations with a view of making recommendations, plans or strategies to optimize Retail Management performance
• Review and prepare agreed periodic activity and performance reports for the attention of Retail Management and Channel Managers
• Proffer recommendations on improvements on service delivery in the Experience Centres and ensure achievement of Service Level Agreements (SLAs) in all customer interactions
• Ensure all aspects of Experience Centre administration are carried out in line with the company s policies and procedures
• Act as primary resource for Regional and Experience Centre personnel on issues relating to Retail reporting procedures and policies
• Conduct periodic spot checks on Region and Experience Centre activities to ensure they are in line with standard operating policy guidelines
• Attend team meetings as required
• Perform any other duties as assigned by the Manager-Retail Management

Educational Requirements

• First degree in relevant disciplines.
• Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment.

Application Closing Date
17th April, 2013

Method of Application
Interested and qualified candidates should: Click here to apply online

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