Till Operations Supervisor at Recruut Nigeria

Recruut - Our client is an apparel and accessories fashion retailer and has over years grown into one of the biggest fast fashion retailers in Nigeria. Focusing on top quality and affordable prices for female fashion items and has equally amassed a huge community of ardent buyers for its unique service offering.

We are recruiting to fill the position below:

Job Title: Till Operations Supervisor

Location:Lagos, Nigeria
Job Type: Full-time

Job Description

• The Till Operations Supervisor is primarily responsible for the supervision of the team members and processes at the front end of the store.
• The individual in this role will also oversee the functions associated with cash management.
• The role is an entry-level supervisory position with Manager on Duty (MOD) and key carrying responsibilities.
• When the Store Manager is not present, the Supervisor is responsible for the entire store as an acting MOD.
• When not acting as MOD, the Admin/Till Operations Supervisor is solely responsible for supervising his/her dedicated area within the store.
• This Team Member has to provide excellent customer service and an experience that exceeds customer expectations.
• This position impacts the company by leading the department and the store to success with integrity and drive to get the job done thoroughly

Essential Job Functions

• Provide an excellent experience for all customers by providing at the till and training the other team members for exceptional customer service.
• Manage high checkout speed and accuracy by ensuring adequate lines are being managed, and break schedule does not contain gaps in coverage.
• Ensure all Team Members are coached to provide excellent service by smiling and saying “Thank You” during each register transaction.
• Perform advanced transactions such as price adjustments, refunds and exchanges.
• Answer telephones with great etiquette and voice tone.
• Trains and coaches all Team Members to drive reward card signups in order to meet company expectations.
• Conduct new Team Member on-boarding and register training
• Supervise, oversee, and assist Team Members and Front End Specialists with Front End functions.
• Ensure that all maintenance and recovery standards are being followed per Standard Operating Procedures, specifically at the cash/payment area.
• Drive sales to meet company expectations.
• Manages compliance of weekly activities to ensure completion.
• Ensure all Work Opportunity/employment forms are attended to within 30 days of the Team Member’s hire date.
• Order the front end area, office supplies, break room supplies and restroom materials within the defined supply budget.
• Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.
• Track cash variances and report to Store Manager.
• Handles all payroll responsibilities per Standard Operating Procedures to ensure accurate payroll reporting every week.
• Assist Store Manager with writing the weekly store schedule for all Team Members.
• Responsible for entering weekly information on the attendance tracker for all Team Members and keeping the information up to date.
• Assist Store Manager in writing Progressive Disciplinary Record (PDR) for Team Members who have cash variances and/or attendance violations, as needed.
• Maintain personnel files to HR Standard Operating Procedures.
• May assist Store Manager with screening and interviewing potential candidates.
• Manage and approve petty cash decisions.Ensure proper filing of all store invoices.
• Responsible for compliance with all questions on the Store Expectations Checklist and Loss Prevention Audit related to job function.
• Comply with and strictly enforce all company's policies outlined in the Team Member Handbook, including dress code and attendance, and company’s Standard Operating Procedures.

Qualifications

• University Degree or Equivalent
• Flexibility in scheduling; evenings, early mornings, weekends and holidays required.
• Previous cash handling or office management experience preferred.
• Previous customer service/HR personnel experience in a service experience organization.
• Computer skills required.(Intermediate skills in Microsoft Office products including Word and Excel)
• Strong verbal and communication skills required.
• Experience with fashion retail preferred.
• Demonstrate ability to set goals and objectives and motivate team to achieve them.
• Demonstrate ability to multitask while leading a team in a fast-paced environment.
• Excellent people skills.
• Strong analytical and decision-making skills.
• Previous retail experience preferred.
• Previous management experience preferred.
• Demonstrate ability to interact and engage customers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online