Lagos Exams Officer at British Council

The British Council is the UK’s international organisation for educational opportunities and cultural relations. We work in over 100 countries worldwide to build engagement and trust for the UK through the exchange of knowledge and ideas between people.

The British Council is looking for a suitably qualified and experienced individual to fill the post of Lagos Exams Officer.

Job Title: Lagos Exams Officer

Purpose of job:
To support Examination Services in Nigeria in delivering IELTS exams and to maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the IELTS Partners.

Context and environment: (e.g. dept description, region description, organogram)

Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2013-1 we will deliver roughly 75,000 exams to 25,000 candidates. The team comprises 22 people and are based mainly in Lagos with five in Abuja and four in Port Harcourt.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holder will join of a team of 3 who administer the growing IELTS businesses ensuring quality and compliance as well as control of income and expenditure to deliver on target. Delivery will be in Lagos with usually two sittings per month. This role will support the delivery of exams in Port Harcourt, Ibadan and other centres as necessary.

Accountabilities and responsibilities:
(including people management and finance)

• As Exams Officer the post holder will be line managed by the Lagos IELTS Administrator, Nigeria.
• All administrative procedures are in full compliance with IELTS Partners, examination board regulations and EQS standards.
• Reliability: to ensure examinations are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards and the inspection visits from Examination Boards.
• Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing POs, managing contracts and procurement.

Main duties:
Pre-test administration

• Booking venues and venue staff for examination sessions.
• Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
• Answering enquiries about tests and exams.
• Preparing candidate registration forms
• Exam registration procedures including receiving and collating registration forms, entering and retrieving data on ESOLCOMMS/IWAS and other board registration systems, payments and exams correspondence including dispatch of results.

Test delivery

• Delivering examinations on test days as part of the exams team which includes:
• Supervision of venue staff
• Ensuring adherence test day procedures

Post-test administration for IELTS examinations

• Using up-to-date knowledge of PSN and ESOLCOMMS/IWAS to generate test report forms and jagged profiles
• Effective delegation of duties when absent on leave or through illness etc.
• Shredding examination materials while recording this in accordance with PSN standards and keeping accurate records of the movement of live materials

Stock keeping for IELTS materials

• Maintaining logs of preparation materials

Venue Staff and Clerical Markers Management

• To assist recruitment, training, monitoring of venue staff and IELTS clerical markers.

IELTS Examiners

• To assist on recruitment, training, monitoring and management of IELTS examiners.

Finance

• To assist the preparation and submission of income reconciliations to agreed timescales.
• To record income correctly on the FABS system and in a timely manner.

Information Knowledge Management

• Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

 
Qualifications/Experience

• Secondary School education up to ‘A’ Level standard
• Dealing with customers and enquiries in a service environment and providing service within quality standards.
• Working quickly and accurately to tight deadlines.
• Managing/supervising a group of people to specific standards.

Application Closing Date
2nd May, 2013

How To Apply
Interested and qualified candidates should Click here to download and complete the application form. Completed application forms should be submitted to: [email protected] .

Note: Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
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