Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Bons Industries Limited Job Recruitment (5 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (54 Positions)

Arion Energy Services Limited Job Recruitment (3 Positions)

AOS Orwell Limited Graduate Trainee & Exp. Job Recruitment

Kaplo Africa Job Recruitment (3 Positions)

The Plug Entertainment Limited Job Recruitment (5 Positions)

The Concept Group Internship & Exp. Job Recruitment (4 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (3 Positions)

3Kings Engineering Job Recruitment (3 Positions)

Reliable Steel and Plastic Industries Limited Graduate & Exp. Job Recruitment (3 Positions)

Green Africa Airways Limited Job Recruitment (3 Positions)

Max Drive Job Recruitment (4 Positions)

Sidel Job Recruitment (4 Positions)

Lifebank Job Recruitment (5 Positions)

RNP Services Job Recruitment (3 Positions)

People Capacity Management Job Recruitment (5 Positions)

Petroleum Technology Development Fund (PTDF) List of Successful Candidates for 2025 / 2026

Craneburg Construction Job Recruitment (3 Positions)

Eagle Consulting Global Job Recruitment (6 Positions)

Montaigne AH Limited Job Recruitment (9 Positions)

Nuru Nigeria Call for National Tender (3 Positions)

AOS Orwell Graduate Trainee Programme 2025

ipNX Nigeria Limited Job Recruitment (4 Positions)

JMG Limited Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (7 Positions)

Guinness Nigeria Plc Job Recruitment

Resource Intermediaries Limited (RIL) Job Recruitment (12 Positions)

Castel Resources Consultancy Limited Job Recruitment (7 Positions)

Fastest Cakes Job Recruitment (4 Positions)

Crunchies Fried Chicken Job Recruitment (5 Positions)

University of Port Harcourt (UNIPORT) Academic & Non- Academic Job Recruitment (39 Positions)

Access Bank Plc Job Recruitment

Dangote Industries Limited Job Recruitment (23 Positions)

Ikeja Electricity Distribution Company (IKEDC) Job Recruitment (4 Positions)

Prohuman Capital Consulting Job Recruitment (3 Positions)

Dynambyte Solar Energy Job Recruitment (4 Positions)

Lagoon Hospitals Job Recruitment (3 Positons)

University of Port Harcourt (UNIPORT) Academic Job Recruitment (7 Positions)

DCSL Corporate Service Limited Job Recruitment (4 Positions)

Roemichs International School Job Recruitment (4 Positions)

Arnergy Solar Limited Job Recruitment (3 Positions)

University of Abuja Teaching Hospital Internship Job Recruitment (8 Positions)

Eat 'N' Go Limited Job Recruitment (3 Positions)

University of Port Harcourt (UNIPORT) Non - Academic Job Recruitment (32 Positions)

Prestigious Homes Limited Job Recruitment (3 Positions)

RSIN Group Job Recruitment (3 Positions)

Obafemi Awolowo University Teaching Hospitals Complex (OAUTHC), Ile-Ife Massive Clinical and Non Clinical Job Recruitment (86 Positions)

Prosperity Microfinance Bank Job Recruitment (3 Positions)

DET Consulting Limited Job Recruitment (5 Positions)

Ecobank Nigeria Job Recruitment (3 Positions)


High Value Relationship Executive at Airtel Nigeria

Posted on Mon 07th Aug, 2017 - hotnigerianjobs.com --- (0 comments)


Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the vacant position below:

Job Title: High Value Relationship Executive

Location:
Nigeria

Job Description
  • The job holder will be responsible for the servicing of all aspects of the High Value [HV] customer needs, both for the pre-paid and post-paid HV customers i.e. VIP, Diamond & Platinum customers
  • She/He is expected to be a customer-centric relationship manager focused on maintaining a high-quality of customer service, develop strong relationships with HV customers to ensure sensitivity to their needs, concerns, and emerging requirements and MUST be readily available to attend to pressing customer challenges at any point in time.
  • In addition tp the above, the delivery of business Key Performance Indicators [KPIs] like financials, customer experience, revenue generation and process compliance are critical to the role.
Duties and Responsibilities
Diamond Customer Management:
  • Resolution of all allocated Diamond customer issues resolution within approved SLA (FTRs & escalations included)
  • Provide advisory services to all allocated Diamond customers as concerns telecoms
  • Maintain minimal Inactivity/Churn levels within allocated Diamond customer base
  • Engage customers in health checks, cross and up selling activities
  • Must be a one stop shop for everything Airtel to the Diamond customer
  • Must be the preferred interaction point for the Diamond customer with Airtel
  • Provide inisights and VOC to the business on Diamond customer activities
Premier Customer Complaint Management:
  • Log/Track all Premier customer complaints and enquiries to ensure closure and proper documentation
  • Ensure every premier customer is communicated to on receipt of issue within specified timelines
  • Resolution of all Premier customer complaints within SLA
  • Close looping of all Premier customer complaints within SLA of resolution 5. Maintaining tracker to provide MIS on all Premier customer complaints and closures
Premier customer inactivity management:
  • Daily health check on assigned customers
  • Visits to a specific Premier customer per quarter
  • Daily inactivity tracking of >2 days customers
  • Alerting Premier customers to new or improved products and services
  • Communicating promotions and changes to customers in a timely way
Premier Customer Engagement:
  • Implement one DYK campaign monthly to assigned premier customers
  • 100% onboarding of new Diamond entrants into Airtel premier
  • Email capture Assigned Premier customers
  • Anniversary greetings to all Premier customers (Birthdays, Weddings etc)
  • Driving customer experience of the Customer that is being managed, ensure customer is locked into the Airtel as a brand
Allocated Customer Collections:
  • Ensure collection of 99% of monthly invoices on allocated Premier accounts
  • Ensure 60% of due date collections on all allocated Premier accounts
  • Ensure >1% of bad debt Premier accounts
Relevant Skill and Experience
  • A recognized university degree
  • Customer management /Service experience post NYSC (no less than 2 years
  • Understanding of the principles of CRM and Customer Management
  • Customer Management skills
  • Survey and research and Trending skills
  • Strong Interpersonal Skills & People Centric
  • Strong numeric ability
  • Excellent Communication skills
  • Report writing
  • Understand CRM-CEM, Usage and Retention principles
  • Presentation making
  • Selling and negotiation
  • People management
  • Eye for details
  • Proactive and displaying Entrepreneurial Spirit
  • Ability to work under pressure
  • Result orientation
  • Ability to travel in the course of work requirements
  • Good with people - calm mien, good at building relationships,
  • Sociable and Well spoken
  • Excellent Appearance - formal/customer facing always.
Applications Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *