Client Relationship Officer at EME Consulting

EME Consulting is an active consulting firm providing services in Civil, Architectural and Mechanical Engineering from the initial investigation stages, through feasibility studies, outline planning, production of detailed designs, preparation of contract documents, and evaluation of tenders to supervision of construction in property sector through public private partnerships and privately funded initiatives.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Lagos

Responsibilities

• You will lead and support your team in collaboration with project managers and subject matter experts within our Operations
• Communicating daily to ensure the staff are aware of procedures, daily counts, and ongoing movements
• Implement a plan of action to monitor the success of a streamlined and efficient customer service process and toolset.
• Responsible for monitoring the stock differences at collection points and investigating any issues.
• Partner closely with senior customer service leaders to understand business needs and requirements.
• Cultivate and maintain key contact relationships with clients
• Work with a team of analysts to support process improvements and strategic initiatives for our growing Sales & Service team.
• Communicating and upholding servicing standards to direct reports
• Provide routine updates to one’s manager on the completion of daily, weekly and monthly deadlines
• Focus heavily on hand-offs between customer service and partner teams, as well as, intra-customer service process opportunities

Qualifications

• Highly flexible, adaptable to change and with an aptitude for learning.
• Exceptional analytical and problem-solving skills
• Bachelor’s Degree required
• Excellent oral, written communication and presentation skills.
• Demonstrates creativity in evaluating alternatives and the recommendations of solution
• SQL and Lean Six Sigma is an added advantage
• Experience of working within a fast paced environment and be hands on when it comes to giving exceptional customer service.
• A positive attitude, be motivated, conscientious

Application Closing Date
3rd November, 2017.

How to Apply
Interested and qualified candidates should send their application letter and Curriculum Vitae to: [email protected]