Waitress at Michael Stevens Consulting

Michael Stevens Consulting - Our client, a newly-established organization, in partnership with a long-standing known player in the hospitality industry is into Recreation/Wellness/Event-Center management with its outfit consisting of a Restaurant, Bar, Gym and Events Centre.

We are recruiting to fill the vacant position below:

Job Title: Waitress

Location: Ikoyi, Lagos.

Responsibilities

• Cheerfully greet, welcome and interact with arriving guests.
• Escort the guests to assigned seats, dining or bar areas.
• Manage/Book reservations and where applicable, take-out orders.
• Wait on tables and provide guests with silverware, menu, etc.
• Take initial drink orders and ensure that guests are made comfortable and kept informed of the status of their orders or wait times.
• Monitor table rotation/move tables to accommodate large parties.
• Keep track of which tables are cleaned and available for new guests.
• Provide accurate wait times and monitor guest waiting list.
• Ensure the needs of guests are met while they are waiting.
• Cater to guests who require extra attention (e.g. children, elderly).
• Successfully organize parties, events, etc, and cater to attendees.
• Answer incoming calls and address customers’ queries.
• Maintain a clean reception area.
• Source for potential clients and market services to them.
• Greet customers upon departure.

Qualifications

• Minimum qualification; B.Sc. or its equivalent.
• Hospitality certification is a plus.

Experience:

• 5-8 years experience working as a Waitress or Hostess in a fast-paced hospitality environment.
• Experience in managing reservations and attending to guests.
• Understanding of hotel/restaurant or other hospitality business etiquette.

Skills:

• Excellent demonstrable customer-service skills.
• Ability to read and write fluently, to take and follow instructions in both verbal and written forms.
• Excellent communication skills (via phone and in-person).
• Friendly and welcoming disposition.
• Flexibility/Availability to work in shifts or as required.
• Basic assessment and math skills to estimate wait times for guests.
• Strong organizational and people skills.
• Customer-handling skills/Patience and temper management.
• Multitasking ability/Ability to monitor the entire dining and bar area.
• Sound physical condition to walk and stand during an entire shift.

Application Closing Date
2nd November, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV's urgently, in Microsoft Word format to: [email protected] with the caption, "Waitress (Hospitality)".