SME Portfolio Manager at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position below:

Job Title: SME Portfolio Manager

Location: Abuja
Job ID: 370774
Job Function: Consumer Banking

Job Description
Grow customer portfolio size by deepening existing customer relationships

• Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities
• Provide advice on potential financial solutions based on identified needs
• Resolve client queries without further escalation
• Analyse financial requirements of customer and match with banks product offerings
• Customer/ Business Acquisition (Excellence)
• Consultative selling of multiple products to customers based on identified needs
• Turn service recovery into sales opportunity
• Refer highly satisfied customers to generate sales
• Analyse and review potential business to ensure maximum profitability.

Key Roles & Responsibilities

• Progress against a balanced scorecard targets
• Growth in product cross holding ratio
• Sustained and steady growth in AUM
• Number of new customers to the bank
• Growth in revenue per customer
• Customer satisfaction scores.

Qualifications & Skills

• Minimum of Second Class lower degree .
• Data Conversion & Reporting (Core)
• Market / Competitor Knowledge (Core)
• Product knowledge (Core)
• Risk Management (Core)
• Needs profiling & analysis (Core)
• Negotiation & Objection Handling (Core)
• Needs Based / Consultative Sales Skills (Core).

Excellence in Role:

• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)

Additional Job specific skill or knowledge area;

• Social / Networking skills
• Phone based conversation skills.

Application Closing Date
4th June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note:
When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click SME Portfolio Manager