Customer Experience Officer at ARM Life Plc

ARM Life is the Insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the vacant position below:

Job Title: Customer Experience Officer

Location: Nigeria
Job Type: Full-Time

Job Summary

• Attend to all issues identified by a Client using product knowledge.
• Provide support to the Business Development Team within your location.
• Ensure timely and factual communication with Clients.
• Prompt resolution of all complaints received and escalate where necessary.

Principal Duties and Responsibilities

• Attend to walk-in Client (enquiries, requests, and complaints) and ensure that their issues are met and resolved timely whilst meeting their expectations. Send & respond to incoming mails
• Register incoming and outgoing Mails from courier services
• PIN generation for newly registered Clients
• Authorization of update forms before forwarding to DMU
• Process complaints/request received from Marketing Executive
• Utilising customer interactions to solicit sales lead for the Business Development units
• Receive inbound calls and SMS from clients; process their enquiries & complaints providing relevant information
• Office Maintenance: - Serves as distribution channel for incoming and outgoing mails/documents
• Compute Retiree Benefits and advise on Withdrawal Options 
• Turnaround Time (TAT) management

Requirements
Education Qualification:

• Minimum - B.A (ED), B.Sc, HND

Competence:

• Basic understanding of Financial Service Industry (esp. Asset Management) and familiarity with the Firm’s products and services 
• Commendable knowledge of pension regulations and the regulatory structure in the Nigerian business environment Excellence
• Client Relationship Management 
• Strong organizational skills 
• Service orientation 
• Customer focus

Communication:

• Excellent written and oral communication skills
• Exceptional attention to detail

Interpersonal Skills:

• Ability to build strong working relationships with internal and external stakeholders
• Ability to effectively work independently and/or collaboratively to accomplish assignments with minimal supervision

Motivation and Commitment:

• Self-starter
• Commitment to quality 
• Strong work ethic 
• Result-oriented
• Ability to work well under pressure

Computing:

•  Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications

Application Closing Date
26th October, 2017

How to Apply
Interested and qualified candidates should:
Click here to apply online