United Airlines: Customer Service Supervisor

United Airlines is intending to fly to Nigeria and are looking for people to join our team in Lagos. We are recruiting for Customer Service Supervisor.

Job Description / Role
The customer Service supervisor role would require you to engage front-line United and vendor employees to deliver excellent customer service and an on-time quality product, (this will in dude reviews of the Customer Service team and external vendors regarding performance and complaints and dealing with disciplinary or service level matters). You would also be required to engage and recognize external customers (vendor, agency and customer), as well as providing technical guidance and interpret company policies and procedures and/or vendor/union agreements to assist employees and vendors in performing functional tasks and to ensure that safety, security and services are delivered consistently. You will be expected to monitor performance to ensure that operational goalsand cost objectives are met which will require you to communicate effectively to ensure priorities are understood, acted upon and serve as a subject matter, expert on service and procedures. You would need to become a Subject matter expert with the security and operational requirements of United at the Airport in Nigeria as well as to assist the Station Manager in performing administrative tasks as necessary. Within this role, it is vital that you maintain positive working relationships with civil authorities, government agencies and act as a liaison between these authorities and United Airlines

Job Title: Customer Service Supervisor

Requirements / Experience
If you are considering applying for this role you should have or be able to demonstrate:

• Able to balance the needs of customers, team members and the operation
• Prepared to assume areas of responsibility as directed.
• Ability to translate corporate I station goals and set individual objectives
• Must be a team player with motivational skills.
• Good interpersonal, organisational and communication skills. including strong PC literacy
• Effective prioritisation skills in a dynamic high pressure environment)’ Proven record of reliability.
• Fluent in local dialect and English language – both spoken and written- is mandatory.
• Must have the right to live and work in Nigeria
• Must be flexible to work a shift pattern (working 40 hours per week)

Application Closing Date
9th Septernber 2010 at 5pm

Method of Application
To apply for any of these positions, please send a CV and cover letter to Omoyemi Odele via email: oodele@antal.com stating clearly which role you are applying for.
OR
To submit your application online, please visit www.antal.com