Graduate Tech Product Support Officer at Softcom Limited

Posted on Fri 10th Nov, 2017 - hotnigerianjobs.com --- (0 comments)

Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Technology.

We are recruiting to fill the vacant position below:

Job Title: Tech Product Support Officer

Location: Lagos

Job Description

Softcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT. As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.
If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.
This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.

Essential Duties and Responsibilities

Logging and resolving customer issues
Customer correspondence including documentation of user guides and other resources
Escalation and reproduction of technical issues for the development team
QA tasks and technical documentation
Administration of SQL databases
System monitoring
Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives

Organizational Relationships

Reports to: Volunteer Support Supervisor
Supervises: non
Liaises with: Fulfillment & Volunteer support team

Qualifications

B.Sc./HND in Computer Science or related field
One (1) year experience in a software support or development/QA role is advantageous.

Skills:

Demonstrated basic programming skills with commercial experience is highly desirable
Demonstrated SQL and some PSQL programming skills is highly desirable
Demonstrated Database Stored Procedure Development skills (firebird PSQL, postgres PL/PGSQL, oracle PL/SQL or similar) is highly desirable
Demonstrated Visual Studio Development ( VB / C# ...etc ) skills is desirable
Demonstrated Visual IOS Development ( Objective C / Xcode ) skills is desirable
Demonstrated Web Development ( java script / HTML / HTML5 / PHP ...etc ) skills is desirable
Good formal documentation skills is highly desirable
Demonstrated investigative and problem solving skills is highly desirable
Thorough understanding and ability to use Microsoft Office suite is highly desirable
Knowledge and ability to troubleshoot Windows operating systems
Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
Understanding of TCP/IP networks and security systems
Understanding of LAN and WAN communication and configurations.
Good communication skills
Good organisational skills with ability to prioritise and meet deadlines under pressure
Ability to quickly grasp and understand new tasks and ideas
Ability to work well as part of a team
Possess a strong desire for self improvement and advancement
Possess a strong and active interest in IT generally

Application Closing Date
15th November, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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