SMEs Quick Loans (SQL) Coordinator at Stanbic IBTC Bank

Stanbic IBTC Bank - Effective risk management is fundamental to the business activities of the Standard Bank Group (group). While we remain committed to increasing shareholder value by developing and growing our business within our broad determined risk appetite, we are mindful of achieving this objective in line with the interests of all stakeholders. Position Description
To protect the Bank’s interests by co-ordinating and managing collections of SQL arrears in both the pre-lock up and lock-up portfolios on a daily basis, ensuring that all accounts in terms of the agreed strategy are appropriately identified, distributed and actioned.

Key Accountabilities

• Co-ordinate and manage the SME’s Quick Loans arrears portfolio on a daily basis in accordance with agreed strategy.
• Manage the vendors and ensure they abide to the collection strategy and SLA.
• Collate and assign SQL accounts to the appropriate sanction levels where loans are to be restructured, arrears re-spread, or moratoriums placed on instalments
• Segment, rationalise and distribute reports and/or documentation to management on collection outcomes.
• Liaison link between external vendors, relevant stake holders and the Bank.
• Adhere to Bank policies and procedures.

Tasks and Duties

• Identify, extract and distribute SQL arrear accounts daily as per strategy guidelines
• Collate business banker feedback reports and ensure relevant actions are performed
• Ensure handovers to internal Field Collectors and Vendors are comprehensive and timely
• Maintain, control and record the placement and/or withdrawal of accounts to In-House Field Collectors and Vendors
• Manage the outsourcing placement options to vendors
• Collate, produce and monitor the desired collections portfolio metrics and reports timeously, inclusive of accounts written off and subsequent recoveries
• Manage workloads in line with capacity on accounts assigned to Internal Field Collectors.
• Reconcile and settle raised invoices from vendors in terms of the SLA.
• Ensure weekly vendors collections report and consolidated R & R monthly collections report are compiled and saved onto SharePoint
• Ensure that the relevant SQL accounts are placed in Lock up and written off in line with existing policies
• Refer all administrative related collection tasks in a timely manner to the Administration Support Team Leader / Management e.g. technical arrears, queries, statements, customer demographic updates, history notes on Collection systems, etc.

Key Performance Measures

• Diligent adherence to and execution of the SQL arrears processes and strategies
• Quality of outsourced data and record-keeping
• Vendor engagement and performance against SLAs
• Achievement of monthly set deadlines in terms of submission of reports, statistics, etc.
• Timely submission of accurate reporting / MI requirements
• Comprehensive and accurate completion of all documents relating to tracing, deceased and insolvent estates, requests for renewed payment arrangements.
• Internal and external Customer Service ratings.

Important Relationships

• Maintain a supportive working relationship with all stakeholders internally:-
  • Portfolio Management / MI
  • Admin Support
  • Rehabilitations
  • Specialised Recoveries
  • Evaluation
  • Business Bankers
  • Business Heads
  • Head Office Credit Capabilities
• Maintain a supportive working relationship with all Service Providers.

Required Skills and Qualifications
Required Competencies

• Knowledge and Experience
• 2 years or more experience in a collections environment.
• Sound Product knowledge would be an advantage.
• Sound knowledge and application of Windows – specifically Excel as well as MIS production
• Good working knowledge of Group and Local Credit Policy and Procedures.
• Personal and inter-personal competencies
• Focuses on delivering results.
• Sound communication and negotiation skills
• Shows energy and drive
• Demonstrates sound judgement and decision making abilities
• Continually bears customer-focused solutions in mind
• Have a supportive, solution-seeking approach
• Thinks proactively
• Works as part of a team and builds relationships
• Provides support to others
• Demonstrates trustworthiness and integrity