Recovery Officer at Standard Chartered Bank

Posted on Wed 12th Jun, 2013 - hotnigerianjobs.com --- (0 comments)

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of

Job Title: Recovery Officer - Lagos

Job ID: 385797
Location: Lagos, Nigeria - SCB

Job Description
Contacts delinquent loan customers to negotiate repayment plans that are acceptable to the Bank and customers.Customer contact is via telephone, letters, and indirectly through field collectors, recovery agents and attorneys.

Key Roles & Responsibilities

To manage and control all matters relating to delinquent CB accounts (Unsecured, Secured & Staff Loans) by constantly executing collection & recovery procedures and ensuring appropriate actions are taken to ensure full recovery.
Highlights and escalates any credit failures to identify ways of improving the credit approval process.
Ensures remedial action is taken when required to keep performance in line with business objectives
Perform administrative work or other job functions related to collections and recoveries.
To monitor accounts daily in the allocated queues and effectively utilise SCB's collections systems in line with approved collections strategy.
Liaise with HR/Payroll contacts for End of service/Terminal Benefits and other relevant information that might be required on their ex-staff as the need arises.

Qualifications & Skills

HND/BSc holder with at least 2 years work experience.
Quality focused & proactive individual able to effectively communicate ideas and or solutions to customers and colleagues at all levels.
Computer literate.
Logical with accurate eye for detail
Proactive, flexible and resilient team player
Practical working knowledge of company, industry & banking guidelines & regulations
Highly customer focused with high level of interpersonal and communication skills – listening & negotiating.
Ability to multi task & work with minimum supervision.

Application Closing Date
24th June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Recovery Officer, Lagos.

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