Client Service Support / Facilitator at Piston and Fusion Limited

Posted on Thu 13th Jun, 2013 - hotnigerianjobs.com --- (0 comments)

Piston and Fusion Limited is seeking qualified candidates for the vacant position:

Job Title: Client service support/Facilitator

Location: Lagos
Department: Client Services

Job description:
The position of client service support consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

Work hours:

Forty (40) hours of work per week (Extra hours required when necessary)

Responsibilities:

Collate and respond to all enquiries from emails, phone calls and walk-in clients.
Assist and resolve all prospects and clients request, issues, challenges for all P&F products.
Develop, update and constantly improve the FAQ database for all P&F products.
Design and implement feedback mechanism for all P&F product and services.
Source prospects for all product and service lines via referrals from P&F existing clientele.
Close sales for prospects sourced via referrals.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Copied: www.hotnigerianjobs.com

Other Responsibilities:

Deliver training programmes.
Identify training gap

Requirement:

Female
Not more than 28 years old.
University/Polytechnic graduate with any discipline.
Must have completed the mandatory NYSC scheme.
Ability to use the Microsoft office Package [word, excel, power point presentation]
No experience required Copied: www.hotnigerianjobs.com
Must reside in Lagos

Competence:

Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Dependability: Job requires being reliable, responsible, dependable, and fulfilling obligations.
Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
Genuine Concern for Others: Job requires being sensitive to others' needs and feelings, being understanding, helpful on the job, soft spoken, calm and the ability to smile.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Excellent Communicator: Job requires being able to express oneself fluently in English language [written and oral English].
Warm and accommodating appearance.

Application Closing Date
21st June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer open.

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