Sales Engineer / Customer Relationship Officer at Hydroserve Oil Services

Hydroserve Oil Services was formed in the year 2000 as a result of the market demands for a new and innovative service company capable of delivering “Quality Services”. Hydroserve has grown since then from being just an indegenious company in Nigeria to an international company having subsidiaries in various West African countries. Hydroserve can clearly demonstrate an established organization through its investment in personnel, facilities, equipment and the appropriate operating system and procedures. This gives clear evidence of our commitment to provide a safe, efficient and quality service.

HOS is looking for a Sales Engineer/Client Relationship Officer.

Job Title: Sales Engineer / Customer Relationship Officer

Location: Lagos

Requirements

• Interested candidates should possess a minimum qualification of BSc. Petroleum Engineering, BSc. Mechanical engineering or BSc. Chemical Engineering with 1-4years sales experience, within a technical sales environment preferably in the Nigerian Oil and Gas Industry.
• The desired candidate will be accountable and responsible for the sales as well as relating with existing clients. He/She will be responsible to develop and support specialized direct and indirect sales channels.
• The suitable candidate will have proven experience in a Sales Engineer position with experience and knowledge of the Nigerian Oil and Gas market.
• This position is based in Lagos.

Overall key tasks:
Including but not limited to:

• Marketing Analysis for assigned Customer Sector Group/territory/geographical area
• To find and develop new clients.
• Identification and evaluation of quality prospects; pursuit and capture
• Manage key Customer accounts including Customer Action Plans (CAP).
• To promote HOS existing product lines.
• To interact actively with existing clients based in Lagos.
• To follow-up and respond to clients enquiries.
• To set and maintain a clear activity agenda.
• To follow up all sales relevant steps (proposal, presentations, contract, order, invoice and payment).
• To monitor movements and performance of competition and deepen understanding of competitive landscape in assigned territory.
• To build rapport with local service team and increase customer satisfaction.
• To strictly follow the HOS Business Code of Practice in all activities.
• Policies/procedures
• To strictly work within defined (current) HOS procedures, particularly those relating to business development, pursuit, ‘delegation of authority’, business ethics and code of conduct.

Responsibilities:

• General
• To be a self- starting sales engineer
• To provide clear regular reports
• To provide prospects analysis, win strategies and real time updates
• To develop and maintain Customer relationships
• To be flexible and resourceful with the stamina to succeed in the exciting and dynamic but highly competitive oil and gas services environment
• Know your Customer
• Build the relationship
• Map buying and decision criteria
• Evaluate Competitors
• Establish Pursuit Strategies
• Implement Pursuit Strategies and oversee proposal preparation
• Manage the Ongoing Relationship
• To manage the “Business Development Process”
• Relationship Building
• Customers Needs Assessment
• Win Probability Assessment
• Prospect Screening
• Technical Positioning Pre-Studies
• Pre-acquisition Phase Lead/Co-ordinate
• Preliminary Pursuit Strategy
• Competitive Assessment
• Preliminary Risk Assessment
• Opportunity Notice (OPN) Development (gain Location support)
• Acquisition Phase Lead / Co-ordinate
• Receive Proposal
• Develop Bid/No Bid Decision (BNB) (Pursuit Strategy Development & Budget)
• Kick Off Meeting
• Competitive Differentiation
• Submit Tender
• Negotiate
• Ongoing relationship management
• Customer Service & follow up
• To liaising with technical partners on issue relating to clients’ needs.
• Network Internally and Externally:
• Establish relationships with Customer at all levels
• Use Senior Executives from HOS to support visits to Senior Customers
• Establish relationships internally within Head Office and relevant Locations
• Key result areas
• Projects won/margins bid
• Quality of prospects proposed (win ratio)
• Information flow and knowledge of Customers/market:
• Market/Customer strategies
• Visit reports
• Telephone reports
• Quality of contacts established and relationships made:
• Customer Organisation Chart/Customer Listing
• Quality of reporting
• Monthly report
• Prospect win strategies
• Prospect updates

Qualifications and Experience

• A minimum of qualification of BSc. Petroleum Engineering, BSc. Mechanical Engineering or BSc. Chemical Engineering.
• Minimum of 1year sales experience within the Oil and Gas industry will be an added advantage.
• Ability to drive with good understanding of Lagos traffic laws will be an added advantage.
• Ability to communicate effectively in English (Oral and Written Communication).
• Ability to plan and execute set goals with minimal supervision.
• Excellent communication and interpersonal skills.

Remuneration
Attractive package

Application Closing Date
30th June, 2013

Method of Application
Interested and qualified candidates should send application and CV to: jobs13@hydroserveng.com