Lead Customer Service Engineer at GE

Posted on Tue 18th Jun, 2013 - hotnigerianjobs.com --- (0 comments)

GE Energy, we’re powering potential. Whether it’s our work with gas turbines, smart meters or wind energy, GE’s combination of science and technology is dedicated to turning imaginative ideas into the products and services that solve some of the world’s toughest challenges. Join us and you’ll find yourself in a dynamic, goal-oriented environment, working with the newest and most innovative technologies in the energy industry. Working with us means being a part of our ecomagination initiative and doing more than you ever thought possible to positively affect the future. If you’re a passionate, engaging team player looking to advance your career at a multinational company with an entrepreneurial feel, then join GE in creating the next generation of products and services that will impact the world for generations to come.

GE is recruiting to fill the below position of:

Position Title: Lead Customer Service Engineer

Job Number: 1783735
Location: Lagos, Nigeria

Role Summary/Purpose:
The Lead Customer Service Manager shall work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation and maintenance. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:

Provide local business ownership in assigned areas
Provide and direct the performance of quality field engineering services in assigned areas
Aggressively promote services sales to grow business in the area
Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
Participate in business planning including budgeting / staffing / forecasting / cost control
Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure
Perform field engineering service work to properly serve the local customers (50%)
Provide the leadership to balance customer service satisfaction
Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations
Identify product failures and assist in identifying possible root causes
Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
Distribute information on customer issues so that all members of customer support team share common understanding and objectives

Qualifications/Requirements:

Bachelor's degree in Mechanical or Electrical Engineering
Prior field engineering experience (at least 4 years) is preferred
6 years experience in Gas turbine and Power Industry
Business acumen and ability to sell GE products to the customer
Ability to work effectively with minimum supervision
Customer service mindset
Strong organizational skills and project management skills (prior experience preferred)
Exceptional oral and written communication skills
Solid interpersonal and leadership skills

Additional Eligibility Qualifications:
Desired Characteristics:

Team leader in a dynamic, energetic, and proactive environment
Six Sigma training (GE employees only)
Field Engineering Program Graduate

Application Closing Date

1st July, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer open.

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