Service Manager at Adexen Recruitment Agency

Adexen is pioneering in HR and Recruitment Process Optimization to service its customers. All clients enjoy the flexibility of choosing dedicated Onshore, Nearshore, or Offshore services.

Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem.

Adexen Recruitment Agency is looking for a Service Manager for an industrial group with world-leading positions in compressors, construction and mining equipment, power tools and assembly systems. The Group delivers sustainable solutions for increased customer productivity, through innovation products and services.

Job Title: Service Manager

Job reference: NGA1390
Sector: Industry - Nigeria - Western Africa
Function: Sales
Location: Lagos

Responsibilities

• The Service Manager will be responsible for the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs
• The Service Manager reports to the General Manager
• Build and develop a market for service work.
• Supervise and control work load of service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Handles customer complaint problems pertaining to service and repair work.
• Supervises the training of service technicians with in-house training programs.
• Maintains in good condition all service tools and service vehicles.
• Responsible for keeping shop area clean.
• Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
• Develops service advertising and promotion programs.
• Assists sales manager, evaluating trade-ins.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.
• Responsible for drafting department sales and operating budget.
• Works in co-ordination with Parts, Office, Sales and Management.
• Make sure warranty claims are processed and forwarded to supplier.
• Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
• Inspects all completed work turned in to the Service Department as is appropriate.
• Helps service personnel diagnose troubles if they do ot know the problem or cannot find it
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
• Will work with the parts manager to establish a basic parts list for certain overhaul jobs.
• Responsible for issuing purchase orders for the service department.
• Make sure job tickets are properly punched in and out on time clock
• See that job tickets are promptly charged out, both customer and internal.
• Prepares personal/vac/sick reports for Service Department personnel.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.
• Maintain service library

Requirements

• BSc in Engineering from a recognised institution
• At least 7 years hands on experience in technical/ engineering service industry
• Excellent Presentation & Communication Skills
• Knowledge of safety practises
• Possess a knowledge of maintenance and scheduling
• Possess a proactive personality and be a self starter
• Excellent customer relations within the industrial sector
• High proficiency in MS Office applications
• Should be team oriented and outgoing

Application Closing Date
12th August, 2013

Method Of Application
Interested and qualified candidates should:
Click here to apply