Key Account Manager at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband. Copied: www.hotnigerianjobs.com

Airtel Nigeria is recruiting to fill the position below:

Job Title: Key Account Manager

Job ID: 6684679
Location: West Region (Nigeria)

Job Description
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment

• Responsible for the acquisition & retention of prospective and existing corporate, government and non for profit organization in the zone
• Create opportunities to run presentations of our Corporate products to sector of assignment
• Drive the sale and activation of all relevant products across the corporate and government sector
• Grow the usage of Corporate products in across the corporate and government sector
• Create exceptional opportunities to sell special products like Cloud, Devices, Blackberry’s and data cards in the sector

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

• Monitor the activities of competition and develop or recommend counter measures to win competition

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement. Copied: www.hotnigerianjobs.com

• Develop good relationship management processes with both existing accounts and prospective customers.
• Maintain an account development plan and data base of customer within the sector including action plan to increase Airtel CMS and RMS within the sector

Responsible for the weekly and monthly reports on subscribers activities, bill delivery and collection in the corporate and government sector

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector
• Maintain and manage database of all Corporate customers in your sector
• Maintain quality and healthy sales pipeline , capturing all opportunities and updating such

Establish and maintain excellent relationship management with existing subscribers within the sector

• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Government / Corporate accounts all in a view to drive sale of our corporate products and revenue growth.

Desired Skills & Experience

• 3-5 years preferably in FMCG, Consumables & Telecom

Personal Characteristics & Behaviour

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills. Copied: hotnigerianjobs.com
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

Application Closing Date
16th August, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply