Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (8 Positions)

Agurate Online Limited Job Recruitment (4 Positions)

HR-EX Consulting Job Recruitment (7 Positions)

Kennedia Consulting Limited Job Recruitment (4 Positions)

Goldplates Feast House Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (4 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company Job Recruitment (5 Positions)

Moniepoint Incorporated Job Recruitment (6 Positions)

DMOT Enterprises Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (13 Positions)

MPI Group Job Recruitment (5 Positions)

Givanas Group Job Recruitment (9 Positions)

Golden Oil Industries Limited Job Recruitment (3 Positions)

Global Profilers Job Recruitment (13 Positions)

Repton Group Job Recruitment (6 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (5 Positions)

FinTrak Software Company Limited Job Recruitment (3 Positions)

Food Concepts Plc Job Recruitment (5 Positions)

Vesti Graduate Trainee Programme 2024

Aureole Consulting Limited Job Recruitment (6 Positions)

U.S. Mission in Nigeria Job Recruitment (9 Positions)

Malaria Consortium Job Recruitment (9 Positions)

Smart Partners Consulting Limited Job Recruitment (7 Positions)

Kaltani Job Recruitment (4 Positions)

Vixa Pharmaceutical Company Limited Job Recruitment (5 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (7 Positions)

Concept Group Job Recruitment (8 Positions)

Reliance Health Job Recruitment (4 Positions)

Zenith Care Hospital Job Recruitment (3 Positions)

Wema Bank Plc Job Recruitment (7 Positions)

Danish Refugee Council (DRC) Job Recruitment (6 Positions)

President Paints Limited Job Recruitment (3 Positions)

Suacasa Nigeria Limited Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (8 Positions)

Tomato Jos Farming and Processing Limited Internship & Exp. Job Recruitment (4 Positions)

M-KOPA Nigeria Job Recruitment (6 Positions)

Pagatech Limited Job Recruitment (6 Positions)

Nestle Nigeria Plc Job Recruitment (5 Positions)

Flytime Promotions Limited Job Recruitment (3 Positions)

African Development Bank Group (AfDB) Job Recruitment (13 Positions)

Reposebay Human Resources Limited Internship & Exp. Job Recruitment (3 Positions)

ENGIE Energy Access Job Recruitment (4 Positions)

Margaret Lawrence University Teaching Hospital (MLUTH) Job Recruitment (11 Positions)

WTS Energy Entry Level & Exp. Job Recruitment (17 Positions)

Airtel Nigeria Job Recruitment (5 Positions)

Myrtle Management Consultants Limited Internship & Exp. Job Recruitment (6 Positions)

GBC Professional Services Job Recruitment (3 Positions)


Customer Service/ Exam Assistant (Temporary) at British Council

Posted on Mon 05th Aug, 2013 - hotnigerianjobs.com --- (10 comments)


The British Council is currently looking for 2 temporary staff for Customer service/ Exam assistant post. The first position will run from august to the 10th of February 2014. The second position will run from the December 1, 2013 to May1, 2014

Job Title: Customer Service/ Exam Assistant

Purpose of job:

To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.

Context and environment:

Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2012-13 we will delivered roughly 70,000 exams to 25,000 candidates. The Nigeria team comprises 22 people and are based mainly in Lagos with five in Abuja and four in Lagos.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

Accountabilities and responsibilities:

(including people management and finance)
  • As Examinations/Customer Service Assistant the post holder will be line managed by the Lagos Centre Manager.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.
  • Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.
Main duties:
To provide services that support British Council examination candidates.

Examinations Administration
  • Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.
  • Supporting Exams Officers in venue staff monitoring and training.
  • Conducting venue and school inspections.
  • Supporting the wider British Council activities such as workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)
Customer Service
  • Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
  • All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.
Information Knowledge Management
  • Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.
Other Duties
  • To assist with market testing of venues and other suppliers.
  • Assisting with data collection for marketing purposes.
  • To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
  • To assist with any other duty examinations management deem necessary.
Key relationships:
Internal: Lagos Exams Team, Country Exams Manager, Deputy Country Exams Manager
External: Venue Staff, IELTS Examiners, enquirers, examinations candidates, IELTS Examiners, venue suppliers.

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

IELTS tests are usually held on Saturdays and Sundays and some early evenings. Professional and vocational examinations are also occasionally held on Saturdays. Rostered working on Saturdays, Sundays and some evenings is required. Travel to administer/monitor IELTS tests in centres outside of Lagos is required. Test deadlines are absolute; therefore, out of office hours working may be required to meet these deadlines.

Qualifications
  • Relevant post-secondary school qualification.

Application Closing Date

Friday 16 August, 2013

Method of Application

Please read through and fill the attached Customer service/ Exam assistant profile/form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to [email protected] no later than Friday 16 August, 2013. Please ensure the subject of your mail is “Customer service/ Exam assistant”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.


  

Comments (10)

No. 1
Posted on Tue 06th Aug, 2013 11:57:31 GMT by Ehis precious

Gud day reader, pls help me with d job, pls 07058869428
No. 2
Posted on Tue 06th Aug, 2013 12:23:23 GMT by Shelley Enereta

Pls i am very much intersted on the Job my Number is 08137528694
No. 3
Posted on Wed 07th Aug, 2013 23:38:20 GMT by Precious o goru

I look for ward to a favourable respond
No. 4
Posted on Wed 07th Aug, 2013 23:45:09 GMT by Onome gold

I will put in best to move it to a grate height. Thanks
No. 5
Posted on Thu 08th Aug, 2013 14:10:47 GMT by Precious O. Chibuike

I am interested in the job, and promise to give my best, both in my duties and vision of the firm. My number is: 08165235535.
No. 6
Posted on Thu 08th Aug, 2013 14:34:20 GMT by Precious O. Chibuike

I am interested in the job, and promise to give my best, both in my duties and vision of the firm. My number is: 08165235535.
No. 7
Posted on Fri 09th Aug, 2013 16:57:04 GMT by Onaopepo Ayobami

I'll be really appreciated if you consider me.My no s 08062955532, 08136352503 n 08038547588.tanks
No. 8
Posted on Sat 10th Aug, 2013 08:58:03 GMT by star

stop dropping ur mobile number. Jst apply.

No. 9
Posted on Sat 10th Aug, 2013 10:50:05 GMT by Ayobami

Pls aw c we apply 4 it?
No. 10
Posted on Tue 13th Aug, 2013 18:43:29 GMT by Nwachukwu A Chibuike

I am very much interested in the job i promise my best and to obey rules and regulation organization. My number is 08037354611, 08059545201


Post a Comment
Name: *
Email: *
Comment: *