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Hot Nigerian Job Search

Entry Level Telesales / Customer Care Agents at Jumia - Nigeria

Posted on Thu 26th Sep, 2013 - --- (12 comments)

Jumia is Nigeria's number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid's items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

Jumia is recruiting to fill the position of:

Job Title: Entry Level Telesales/Customer Care Agents

Location(s): Lagos

Function: Customer Service (Supply Chain)
Job Type: Full-Time

Job Description
We are looking for young talented, customer centric, fresh graduates from all backgrounds. As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits. You’ll need to be flexible with your working hours.

Building relationships, giving straightforward help, going above and beyond our customers’ expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail. Copied:
Please note that this is an entry level position.

Duties will include but not limited to:
  • Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
  • Processing customer orders and up-selling products based on identified customer needs.
  • Maintaining quality service by following organization standards.
  • Contributing to team effort by accomplishing related results as needed
  • Being the first point of contact for customers
  • Working towards and achieving stretching personal and team objectives
  • Identifying how we can best help customers. Copied:
Required Qualities
Desired Skills

  • Computer Skills – MS office packages
  • Fast and accurate in typing (at least 39 words per minute)
  • Dynamic and enthusiastic person with good written and verbal communication skills
  • Persuasion and Influencing skills, strong negotiating skills
  • Good work organization, time management skills and ability to work under pressure
  • Ability to work quickly, methodically and accurately
  • Sound interpersonal skills
  • Ability to work as part of a team
  • Self-motivated, delivers quality work and is proactive
  • Result driven as this is a high-performance, output environment
  • Ability to work to targets
  • Ability to self-manage and self-motivate- must be a self-starter
  • Min. Qualification: Bachelors
  • Min. Years of Experience: 0 - 2 years
Application Closing Date
15th October, 2013

Method of Application
Interested and qualified candidates should
Click here to apply online


Comments (12)

No. 1
Posted on Fri 27th Sep, 2013 08:19:02 GMT by felicity

This is a very nice means of infomation a very big thanks to you.
No. 2
Posted on Fri 27th Sep, 2013 11:35:01 GMT by seun adegboyega

Send me job alert
No. 3
Posted on Sat 28th Sep, 2013 13:27:39 GMT by Alex Alor

I'm a graduate of Electrical/Electronics Engineering technology. HND holder. I am currently serving in Rivers state
No. 4
Posted on Sun 29th Sep, 2013 00:30:38 GMT by Francis etim

Am OND graduate computer science can i apply
No. 5
Posted on Sun 29th Sep, 2013 06:43:40 GMT by ambrose evelyn

a very good job here trying to assist young graduates thank you so much and God bless you. i have all that it takes to be a costumer care service personel i am highly social and easily understand people i tried reaching jumai but to no avail a trial shall convince you i am a graduate of economics from madonna university okija know well abt ms office package just give me a change nd observe thanks in anticipation
No. 6
Posted on Sun 29th Sep, 2013 13:08:36 GMT by Nwoye chinenye maryann

I'm still a corper,serving in lagos state.can i apply?
No. 7
Posted on Sun 29th Sep, 2013 22:23:59 GMT by Olamide Mobolaji

the website isnt fully functioning. talentbase should work on the submit button at the end of the application. it's kind of weakening to discover that you cant submit the application after the stress of filling the pages.
No. 8
Posted on Mon 30th Sep, 2013 08:38:59 GMT by No-nonsense

Time wasting people. Let us know when your website is functional
No. 9
Posted on Wed 02nd Oct, 2013 20:53:37 GMT by Gbenga

Guys try and check your Email addres after the first click of the submit button, whether it gives response or not.

I just applied, though it wasn't easy on the site.

No. 10
Posted on Sat 05th Oct, 2013 13:01:07 GMT by felix

i just applied......initially it was not goin tru..try now
No. 11
Posted on Mon 07th Oct, 2013 21:30:18 GMT by ayodeji

it's still not going through o.
No. 12
Posted on Mon 10th Feb, 2014 09:12:12 GMT by kemi Posi

Send me job alert

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