Branch Operations Manager at Standard Chartered Bank - Calabar

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Branch Operations Manager - Calabar

Job ID: 401093
Job Function: Consumer Banking
Location: Calabar, Nigeria - SCB

Job Description

• Formulating, implementing, managing and coordinating processes / operations in branch to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
• Create, develop and manage Branch’s based service delivery channels e.g. Cash Sites, card based products, etc and ensure their optimal contribution to banks profitability.

Key Roles & Responsibilities

• Responsible for the setting of branch support officer, head teller, system administration’s objectives, performing their respective appraisals as well as their training / development.
• Responsible for achieving the satisfactory grades in branch audits.
• Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
• Responsible for overall maintenance of the Branch assets
• Custodian of Key register
• Dual custodian for Branch vault
• Monitoring of vault cash limit
• Responsible for ensuring the reconciliation and control of the various branch suspense accounts and ensuring outstanding are well managed.
• Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
• Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
• Manage and control the activities of your direct reports and ensure that they are consistently appraised, motivated and performance is optimized.

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• At least 7 years banking experience, mostly in operations roles
• Strong relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

Application Closing Date
8th November, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Branch Operations Manager - Calabar